Pay Your Deposit or Final Bill Here
Pay your deposit or final bill by e-check (ACH) or credit card by clicking one of the links below.
Your deposit is 30% of the proposal’s total cost.
CLICK HERE to pay your deposit or final bill by ACH “E-Check”
There is no charge to pay by ACH. All you need is your bank account’s routing and account numbers (available on paper checks).
Note: We will take your final payment using the information as you are entering for your deposit. Of course, if you don’t want us to do this, just let Susan know at [email protected]. We do not store the information. Rather, it’s encrypted at our payment portal.
CLICK HERE to pay your deposit or final bill by Credit Card.
We hate this as much as you do: Our processor charges a 2.9% fee for using a credit card.
Can I sign my contract with ink and mail a paper check?
Yes! If you’d rather sign your proposal with a pen, sign it, snap a picture of the signed contract, and email it to us at [email protected].
You can even (snail) mail the check and signed proposal to us at CertaPro, 137 Weymouth Street, Rockland, MA 02370.
I paid my deposit; what’s next?
Once you pay your deposit and sign your contract via Adobe ESign, you are added to our schedule. Our Office Manager will reach out to you when you’re “on deck” to paint. See below for specifics:
When will I get the Adobe E-sign to “sign”?
If you haven’t received it already, we will send it to you within a few days of you telling us you’d like us to paint. During the spring and summer, our office is busiest, so it may take up to a week for you to get your paperwork. Check your spam email folder to see if it’s there if you haven’t received it.
Important: Your Adobe E-Sign email message contains your approximate start window in the subject line—jot this down. We will contact you about a week before this timeframe to give you a more exact date.
When will you start my project?
Once you’ve paid your deposit, you are placed on our schedule in a queue. This queue is much like a line a the deli where everyone has taken a number. Because of wet weather on exterior projects, we don’t know exactly how long each project in front of yours will take but look at your Adobe E-Sign email for an approximate date.
A few days before your crew is ready to start, our Office Manager will contact you to let you know you’re “on deck” to start.
If you are having a party and need the painting done by a deadline, tell your Salesperson your timeframe. This way, if we can accommodate you, we will!
Once we start your project, what should I expect?
Exterior Clients: Here’s a day-by-day account of a real-live exterior project we recently completed so you can know what to expect when we paint for you.
Kitchen Cabinet Painting Clients: Here’s a day-by-day account of a kitchen cabinet project we did recently.
Powerwashing (Exteriors only):
If your proposal includes power washing, we often wash your home a few days before we start to paint. This is to allow it to dry after the wash.
Carpentry:
If your proposal includes carpentry, we often do the carpentry at the same time we’re preparing your home to be painted.
Getting us your paint colors:
If you haven’t already given them to us, email your paint colors to [email protected].
Need help from our designer? Tell Susan at [email protected], and she’ll send Kate (our designer) out to help you in your home. This free service makes a real difference in the outcome, so take the time to get the colors right.
We order your paint before the painters arrive, so we must have your final colors by your start date.
The first day of your project:
We’ll need you for about 10 minutes to review the project’s scope with you again to make sure we’re all on the same page.
Once your project starts – don’t hesitate to call us if something is not right:
Our Field Supervisors will stop by your home to ensure everything’s going well. If there is anything ever causing you concern, call our Office Manager, Susan, at (781) 336-8559 so she can direct a Supervisor to your home pronto!
Catching issues quickly is the key to happy outcomes all around.
If you don’t like the color of the paint, stop the painters immediately and call our office at (781) 336-8559. It’s much less expensive to stop before the whole space is painted, than to repaint it again.
But what if my issue seems “small?”
Still, call Susan, our Office Manager at (781) 336-8559.
We like to solve problems when they are still small!
Still have questions?
Email our Office Manager, Susan at [email protected]. No question is too small!
