Last Updated: February 11, 2021
Types of Information We Collect
We collect several types of information from and about users of the Website.
Information We Collect Directly From You. If you request information about CertaPro® services, enter sweepstakes or promotions, request an estimate, register for mailing lists, request information about CertaPro® franchise opportunities, submit comments or otherwise interact with the Website, we collect the information that you manually provide. This information may include personal information such as your name, email address, postal address and telephone number, as well as details about the property you wish to have painted. At the time we collect this information, we may ask your permission to send you future marketing information.
Information We Collect Automatically. CertaPro® may collect certain information automatically, including your IP address, your operating system, your location, the types of Internet browsers and devices you use and information about the way you use the Website. This information may be collected by cookies, web beacons and other technologies.
Use of Your Information by CertaPro®
We use the information that is collected from your use of the Website to provide the information and/or services that you request. In order to do so, we may need to share your information with independently owned and operated CertaPro® franchisees and other third parties.
We may also use the information you provide us to contact you from time to time to provide you with important information, customer support, required notices, advertisements and marketing promotions and offers about products or services we think may be of interest to you, including our own products and services as well as those of our affiliates. In the event that you provide us with information but do not request any services, we may contact you from time to time to determine if you are interested in obtaining such services or learning more about the services that CertaPro Painters may be able to provide you.
We may also use the information you provide us or that is that is collected from your use of the Website to monitor or improve the use of the Website, and for internal business analysis or other business purposes.
Disclosure of Your Information
We may share your information with franchisees, service providers and agents of CertaPro® for various purposes, including processing payments and customer approvals, verifying customer information, managing customer information and providing customer service, facilitating scheduling, facilitating email communications, manufacturing and fulfilling orders, providing security services, cloud-based data storage, hosting our webpage and assistance with other IT-related functions, advertising and marketing of our products and those of our affiliates, providing analytics information, legal and accounting services, among other business functions. scheduling an estimate, performing services or providing customer service.
We may disclose your information as required or permitted by law, such as to comply with a subpoena or similar legal process. We may also disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. We may also share Personal Information to a third party in connection with a sale, merger or consolidation of our business or other transfer of our assets, whether voluntarily or by operation of law, or who is otherwise deemed to be our successor or transferee.
California Privacy Rights
If you are a California resident, you may have additional rights regarding your Personal Information, including rights to access or delete such information, in accordance with California law. To learn more about your California privacy rights, see our California Privacy Notice.
We implement and maintain reasonable security appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. Our reasonable security program is implemented and maintained in accordance with applicable law and relevant standards. However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination. While we are committed to developing, implementing, maintaining, monitoring and updating a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to vulnerabilities, criminal exploits or other factors that cannot reasonably be prevented. Accordingly, while our reasonable security program is designed to manage data security risks and thus help prevent data security incidents and breaches, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.
Personal Information of Minors
Our products and services are not directed to minors under the age of 18 and we do not knowingly collect or sell the Personal Information of minors.
Third Party Sites
Choices About How We Collect and Use Your Information
Tracking Technologies. We use “cookies” on the Website, which are small text files that are stored on a user’s computer and allow websites to remember information about users. Most browsers automatically accept cookies, and you have the choice to set your browser to accept or reject cookies. If you choose to decline cookies, you may not be able to fully experience the features and services made available through the Website.
Electronic Marketing Communications. If we sent you a promotional email, you can follow the unsubscribe link in the footer of the email or email us at [email protected] with “Unsubscribe” in the subject line.
Direct Mail Communications. If you do not want us to send you any promotional offers through direct mail, you can email us at [email protected] with “Do Not Mail” in the subject line.
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