Our GENUINE service mindset.
Posted on May 17, 2024
We work hard to find out what’s important to you and then deliver on exactly that.
Some examples:
Matching the paint color of a home across town:
When Kira S. told us she loved the exterior color of a home in Hingham, our (free) designer Kate drove by that home to match the paint. We do this all the time!
Our commercial client’s factory was at a halt:
When the original paint from the machinery was peeling from our national food clients’ equipment, we raced to the problem over a weekend, and the factory was back in business on Monday.
Out-of-state customer needs to paint their second home:
Carl M. (from Michigan) needed his second home painted and renovated on the South Shore but couldn’t travel here. We managed the whole exterior project, from quote to final touch-ups, using FaceTime, videos, and photos.
“You don’t need to paint yet.”
We’ll let you know if your home’s exterior doesn’t need to be painted to stay protected. There’s no need to spend money painting when you have a few years left on the paint job!
We also have an online quiz that will allow you to decide for yourself whether you need to paint.
Working interior painting around the baby’s naptime:
When Emily T. told us her baby naps at 1 p.m., we instructed the professionals to plan their work so they were nowhere near the nursery at naptime.
Ensuring pets stay safe:
Most customers have very specific instructions about their pets – we note these to understand exactly which pets can be let outside and which cannot be.
Free, in-home color help:
We hire a designer on your behalf will work with you in your home to get your interior or exterior colors just right. This is a free service for all of our customers.
Not our customer, but want (free) large color samples to help you decide the color for your DIY project?
Just email Paige at Pnejame@certapro.com with the color name/number from Benjamin Moore or Sherwin Williams, and we’ll mail these out to you for free.
