Residential Sales Brand Specialist
Learn more about the Residential Sales Brand Specialist Position with Certa ProPainters, Ltd.
Working as a Residential Sales Brand Specialist
The Residential Sales Brand Specialist is responsible for providing training, support, and implementation of sales strategies and programs to drive residential sales success for the CertaPro Painters® brand. A successful candidate will meet or exceed annual budgeted residential sales business KPIs. This role will be integral in increasing Residential Sales Associate productivity and retention. The Residential Sales Brand Specialist will report to the Residential Sales Brand Manager.
Essential Functions and Responsibilities
- Facilitate Residential Sales Associate Training Program that currently includes three classes that are attended in a sequential order. Classes are offered multiple times a year in-person at the Corporate Headquarters and virtually.
- Coordinate additional training initiatives consisting of:
- Product line offering and services
- Customer-centric brand experience processes
- Project management and painter-focused productivity
- Post training recall programs
- Drive strategy of improving success ratio through training, supporting, and influencing Residential Sales Associates. The position will be focused on improving success ratio per established metrics.
- Provide customer-centric programs to help Residential Sales Associates increase average job size per established metrics.
- Deliver support on residential brand sales pilot projects including:
- Recruiting franchise business participants
- Managing the structure of the pilot
- Collaboration with internal team drivers
- Ongoing communication with participants
- Compiling feedback from participants
- Analyzing performance to propose recommendations for next phases
- Conducting retrospectives in support of an agile testing process
- Program management for residential sales strategies consisting of:
- Payment options
- Color guidance
- Referral programs
- Previous customers
- Estimate follow-up
- Vendor-sponsored initiatives
- Onsite and remote consultations
- Support on Annual Sales Conference and other peak performance training events. Responsibilities include creating, designing, and facilitating content.
- Regional in-field support for associates/coaches in a scalable manner.
Qualifications and Experience Required
- Bachelor’s degree and minimum of 3 years professional experience required
- Assertive leader with demonstrated success in consultative sales and influencing others
- Excellent verbal and written communications skills
- Must demonstrate keen problem-solving skills
- Excellent customer service skills
- Strong analytical abilities, comfort manipulating data, and ability to see beyond the numbers
- Time management skills and ability to prioritize to meet commitments
- Proficiency in Microsoft Office tools
- Previous residential selling for home improvement preferred
- Experience working in a franchise environment or in a multi-location organization is a plus
This position can be remotely based and will require travel to the Corporate Headquarters located in Audubon, PA as well as other areas of North America to conduct training.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Equal Opportunity Employer Statement
CertaPro Painters, Ltd. is an equal opportunity employer. In order to provide equal employment opportunities to all employees and applicants for employment, employment decisions at CertaPro will be based on merit, qualifications, and abilities. CertaPro prohibits discrimination and harassment based on an individual’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Each CertaPro Painters® business is independently owned and operated.
Types of Information We Collect
We collect several types of information from and about users of the Website.
Information We Collect Directly From You.
The Website is intended to provide you with information about employment and/or independent contractor opportunities with independently owned and operated franchisees of CertaPro®. If you submit or input any information via the Website, request information about employment and/or independent contractor opportunities with independently owned and operated franchisees of CertaPro®, submit comments, or otherwise interact with the Website, we collect the information that you manually provide. This information may include personal information such as your name, email address, postal address and telephone number, as well as other information that you may choose to provide such as qualifications, training, background, education, and experience.
Information We Collect Automatically.
CertaPro® may collect certain information automatically, including your IP address, your operating system, your location, the types of Internet browsers and devices you use and information about the way you use the Website. This information may be collected by cookies, web beacons and other technologies.
Use of Your Information by CertaPro®
We use the information that is collected from your use of the Website to provide the information and/or services that you request. In order to do so, we may need to share your information with independently owned and operated CertaPro® franchisees and other third parties.
We may also use the information you provide us to contact you from time to time to provide you with important information, required notices and other promotions and offers.
We may also use the information you provide us or that is that is collected from your use of the Website to monitor or improve the use of the Website, and for internal business analysis or other business purposes.
Disclosure of Your Information
We may share your information with affiliates, franchisees, agents and vendors of CertaPro® for various purposes, including the information that you submit about employment and/or independent contractor opportunities with independently owned and operated franchisees of CertaPro®.
We may disclose your information as required or permitted by law, such as to comply with a subpoena or similar legal process. We may also disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We may share aggregated, anonymized data with third parties for marketing, research, analytics and other business purposes.
We are concerned about safeguarding the confidentiality of your information. We incorporate reasonable safeguards to protect the information that we process and maintain. Please be aware that although we endeavor to provide reasonable security for information that we process and maintain, no security system can prevent all potential security breaches. Our security policies and procedures are reviewed periodically and revised as appropriate.
The website is not intended for use by children, and CertaPro® does not knowingly collect personal information from or market to children.
Information collected by CertaPro® may be transferred to, and maintained on, computers and/or servers located outside of your state, province, territory or country. By visiting the website, you consent to the transfer and storage of information by CertaPro® as we deem appropriate.
Third Party Sites
Choices About How We Collect and Use Your Information
Tracking Technologies. We use “cookies” on the Website, which are small text files that are stored on a user’s computer and allow websites to remember information about users. Most browsers automatically accept cookies, and you have the choice to set your browser to accept or reject cookies. If you choose to decline cookies, you may not be able to fully experience the features and services made available through the Website.
Comments and Questions
Last Modified: August 9, 2017
Welcome to the website (the “Website”) of CertaPro Painters® (“CertaPro®” or “we”, “us” or “our”). The following terms and conditions (the “Terms”) govern your access to and use of the Website.
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Your use of the Website does not constitute any association, partnership, agency, employment relationship or joint venture between you and CertaPro® and/or any independently owned and operated franchisees of CertaPro®.
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The Website may be subject to limitations, delays, failures or other problems associated with the use of the Internet and electronic communications. From time to time, we may restrict access to all or some parts of the Website. CertaPro® is not liable if the Website is unavailable at any time for any reason.
Changes to Terms
From time to time, we may change these Terms to accommodate new technologies, industry practices, regulatory requirements or for other purposes in our sole discretion. You are advised to check the Terms regularly, as continued use is deemed to be approval of and consent to all such changes.
Changes to Website
We may update the content on the Website from time to time, but its content is not necessarily complete or up-to-date. The materials and services at the Website may be out of date, and CertaPro makes no commitment to update the materials and services at this Website.
Comments and Questions
If you have a comment or question about the Terms, please contact us at [email protected]
Last Modified: August 9, 2017