Operations General Manager – Remote

Learn more about the Operations General Manager Position with Certa ProPainters, Ltd.

Working as a General Manager

CertaPro Painters® is looking for a results-driven, highly motivated, solutions-oriented General Manager to join our community. The primary role of the General Manager is to lead and support franchisees throughout the United States and Canada to maximize sales, customer experience, and profits in the painting business.

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  • First line of communication with Franchisees
  • Provide guidance and leadership to franchisees on operations related to the successful operation of a painting business. This will include skill transfer to franchisees and their staff in the areas of leadership, marketing, sales, production, financials, etc.
  • Prepare, coordinate, and conduct meetings for the purpose of growing the brand and revenue
  • Develop and maintain effective communication with franchisees
  • Facilitate and assist in the producing and delivering of training materials and driving growth through meetings, workshops, and other means of support
  • Provide input in the development of marketing, sales, production, financial, information technology and training programs for the system
  • Lead monthly Franchisee Peer Group of 6-8 members
  • Influence and be an inspirational leader to franchisees
  • Plan and coordinate Franchise functions to build morale and improve communications
  • Regular calls with franchisee
  • Field visits with franchisees
  • Regular Profit and Loss / Forecast reviews with franchisees
  • Facilitate co-ops, regional, and national training
  • Other duties, as assigned, using discretionary judgement
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Qualifications Required

  • Five years of Operations experience
  • Five years of achieving results through leading people
  • Must have a proven sales background
  • Proactive and able to work independently
  • Proven ability to execute effective priority management
  • Experience working with Franchise Owners with business size of $2M Revenue or more
  • Bachelor’s degree in a business-related field preferred
  • Ability and willingness to travel up to 50% of the time

Competencies Required

  • Problem solving
  • Word, PowerPoint, and Excel
  • Excellent written and verbal communication skills with experience giving presentations to large groups both in-person and virtually
  • Excellent skills in discretion and judgment in working with franchisees and confidential information
  • Strong computer skills to prepare reports and teach staff and franchisees on how to utilize computer programs designed for CertaPro
  • Strong math and accounting skills to enhance ability to develop and implement budgets and financial management programs for the company and franchisees


  • Salary range $90,000 – $110,000 plus 30% bonus opportunity
  • 401k with employer match
  • Health and Dental insurance
  • Life insurance
  • Short and long-term disability coverage
  • Health Savings Account
  • Paid time off
  • Paid parental leave
  • Leadership and skill development opportunities
  • Cell phone and internet reimbursement

About CertaPro Painters®

Certa ProPainters, Ltd. is the franchisor of independently owned and operated CertaPro Painters franchised businesses. CertaPro Painters is the largest residential and commercial painting franchise in North America, with more than 375 independently owned and operated franchise locations, representing more than 1,500 full time associates and over 6,000 professional painters. Founded in 1992, the backbone of the company is the brand promise and delivery of Certainty, to both its franchisees and its customers. National brand marketing, industry-leading local and regional marketing, focused business planning, and a technology platform that provides real-time information on local and national business performance have created an engine of growth and real excitement in a huge business category. CertaPro Painters is headquartered in suburban Philadelphia and is a subsidiary of the Toronto-based FirstService Corporation, the leading North American brand in property services.

Equal Opportunity Employer Statement

Certa ProPainters, Ltd. is an equal opportunity employer. In order to provide equal employment opportunities to all employees and applicants for employment, employment decisions at CertaPro will be based on merit, qualifications, and abilities. CertaPro prohibits discrimination and harassment based on an individual’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial, or local laws.