Frequently Asked Questions
by CertaPro Painters of Lethbridge
Frequently Asked Questions
Franchise Ownership & Location
1. Who owns and operates CertaPro Painters® of Lethbridge?
CertaPro Painters® of Lethbridge is a locally owned and operated Canadian franchise run by Franchisee Darren Jacques, Chief Financial Officer Robert Jacques, and Office Manager Jodi Oman-Mack.
2. What areas do you serve in and around Lethbridge, Alberta?
We serve homeowners and commercial properties across Lethbridge and surrounding southern Alberta communities, including Coaldale, Coalhurst, Raymond, Magrath, Picture Butte, Taber, and Pincher Creek.
3. Where is your local Lethbridge office located?
Our primary local office is located at #10 2509 13 St N, Lethbridge, AB T1H 4T7.
4. How can I contact CertaPro Painters® of Lethbridge for an estimate or questions?
You can call our office directly at 403-380-8337, email us at [email protected], or submit an estimate request online by clicking here.
Estimates, Licensing & Warranty
5. Do you offer free estimates for painting projects?
Yes. We provide free, detailed, and customized written proposals that outline the complete scope of work, surface preparation, coatings, and pricing upfront before work begins.
6. Are CertaPro Painters® crews licensed and insured?
Yes. Our team members are fully licensed, insured, and covered by applicable workers’ compensation, ensuring complete liability protection for homeowners and commercial property managers.
7. Does CertaPro Painters® of Lethbridge provide a warranty on painting work?
Yes. We stand behind our workmanship and materials with a written limited warranty detailing the coverage terms on completed residential projects.
Residential Exterior Services
8. What residential exterior painting services do you provide?
We paint and stain exterior substrates including stucco, brick, wood siding, vinyl siding, aluminum siding, fascia, soffits, front doors, garage doors, trim, fences, and decks.
9. Do you perform stucco repair and painting for southern Alberta homes?
Yes. We repair cracks and patch damaged exterior stucco surfaces, applying weather-resistant, breathable coatings formulated to protect masonry against local freeze-thaw cycles and seasonal temperature swings.
Residential Interior Services & Specialty Finishes
10. What residential interior painting services do you provide?
Our interior services include painting walls, ceilings, doors, trim, baseboards, crown molding, wainscoting, and accent walls, along with move-in/move-out painting and luxury home projects.
11. Do you offer cabinet painting and refinishing in Lethbridge?
Yes. We provide professional cabinet refinishing and repainting for kitchen and bathroom cabinetry, utilizing specialized prep, bonding primers, and durable enamel topcoats designed for high-touch daily use.
12. Can you repair damaged drywall before painting interior walls?
Yes. Our crews patch holes, repair water-damaged drywall sections, fix stress cracks, smooth settling lines, and sand and prime all repairs to establish a uniform surface before applying topcoats.
13. Can your crews handle popcorn ceiling removal and wallpaper removal?
Yes. We provide popcorn acoustic texture removal and wallpaper removal services, prepping and skimming underlying drywall surfaces to a smooth, paint-ready finish.
14. Do you offer concrete floor coatings and epoxy finishes?
Yes. We apply concrete stains and durable epoxy coatings to interior and exterior concrete surfaces, including garage floors, basements, and commercial spaces.
15. Do you provide professional colour consultation services?
Yes. We offer colour consultation support to help clients select coordinating palettes, sheens, and finish combinations that complement their lighting, furnishings, and architecture.
Commercial Painting Services
16. What commercial painting services does the Lethbridge team offer?
Our commercial team handles interior and exterior painting for offices, retail stores, apartment buildings, multi-family HOAs, schools, medical facilities, warehouses, and hospitality venues.
17. Can commercial painting work be scheduled during off-hours or weekends?
Yes. We offer off-hours, evening, and weekend production scheduling to minimize operational disruptions for businesses, tenants, and staff.
Project Process & Property Protection
18. What surface preparation is included before exterior painting begins?
Exterior prep typically includes power washing to remove dust, dirt, and chalking; scraping loose or peeling paint; caulking joints and seams; and spot-priming bare wood, metal, or masonry substrates before coating.
19. How do you protect interior living spaces and furniture during a project?
Before painting, our crews place clean drop cloths and plastic sheeting over floors and furniture, mask baseboards and fixtures, and maintain clean work areas with daily cleanup and site management.
20. What is the CertaPro Painters® “Certainty Service System”?
Our service process follows systematic quality checkpoints: an initial consultation, a detailed written proposal, systematic surface preparation, skilled paint application, daily supervisor updates, and a final walkthrough to confirm complete customer satisfaction.
The painters came and did a good, quick job exactly how they had quoted. They cleaned the areas when they were finished and were polite and professional throughout the process. I will definitely use them for any future large painting projects.
- Sue H. | Lethbridge, AB
Other Residential Painting Services We Offer
Cabinet Refinishing and Repainting
Your cabinets are perhaps one of the most touched surfaces in your home, so it’s no surprise that they wind up with a little wear and tear. At CertaPro Painters® of Lethbridge we’ll work with you to find a finish or paint that meets the needs of your home and daily routine.
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Colour Consultation
Not sure which shade to choose? Struggling to differentiate matte, satin and gloss? We’ll help you navigate the sea of options to find a colour that matches your home’s interior aesthetic and stands up to your family’s daily routine.
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Concrete Staining and Epoxy Finish
Applying a stain to an interior or exterior concrete floor can add unique dimension to any space. You can enhance the durability of your concrete with an epoxy floor coating. The CertaPro Painters® of Lethbridge team is trained in applying concrete stains and epoxy floor coatings.
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Crown Molding Services
Crown molding is a great way to add elegance in a home. It is timeless, ornate and exquisite looking. The CertaPro Painters® of Lethbridge team can work install decorative borders around your home including fireplace mantels, baseboards, door casings, and wainscoting.
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Drywall Repair
Whether your home has water damage that requires drywall repair or your walls have medium-to-large holes that need patching, the CertaPro Painters® of Lethbridge crew will patch, sand and prime, to create a flawless surface to paint on.
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Painting and Staining
At CertaPro Painters® of Lethbridge we offer a variety of interior and exterior home painting and staining services, including your home’s deck and fencing. Regardless of the room inside your home that needs an update or the area of your home’s exterior that needs protection from Mother Nature, our team works with you to determine the best plan of action for your home.
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Power Washing
Power washing is a vital step in painting the exterior of your home. CertaPro Painters® of Lethbridge uses the process to remove mold, oil and old paint so new paint absorbs into your surface better.
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Stucco Repairs and Painting
As with any other home exterior, it’s important to maintain the stucco or EIFS (also known as synthetic stucco) covering your home. The CertaPro Painters® of Lethbridge team is very knowledgeable in both repairs and painting related to these two materials and will work alongside you to determine what services your home needs.
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Our Commercial Services
Drywall Repair
Drywall panels can be repaired or replaced, eliminating signs of wear and tear.
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Exterior Painting
Quality exterior painting can transform a building with color, whether the project calls for conforming to existing standards or making a fresh, bold statement. We can paint all substrates including wood, stucco, vinyl and aluminum, block and cement board.
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High-Durability Coatings
Our team is skilled in applying high-durability coatings for floors, walls, and high-wear areas requiring long-term painting solutions.
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Interior Painting
Our professional painting crews will complete interior painting projects with utmost respect for the property and its occupants.
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Light Carpentry and Repairs
Repairing and replacing siding, including wood, metalwork, stucco, and EIFS – as well as interior drywall, plaster and woodwork – making sure surfaces are in good condition and ready to accept paint.
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Off-hours and Weekend Production
If a project has specific timing requirements, we’re more than happy to accommodate them.
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Power Washing
A clean surface is required for excellent paint adherence. When appropriate for the material, we offer power washing services before painting begins.
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Tilt-up Repairs and Painting
We can patch and caulk any cracked areas for protection from water intrusion and to provide a smooth surface for paint application. We’re prepared to handle every aspect of difficult-access projects.
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Areas We Serve:
Project Information
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