Frequently Asked Questions

Based on Our Customers' Experiences

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How do I get an estimate for painting my home? What appointment hours are available to me? 

If you’re looking to give your home a fresh coat of paint, CertaPro Painters of Waukesha County can help. Start by visiting our website at and filling out a form with your contact information and some details about the project for an estimate. Alternatively, you can call our toll-free number at 1-800-GO-CERTA to speak with a local CertaPro team member and schedule an appointment for your consultation. Our experienced painters will walk you through the entire process and deliver quality results that exceed your expectations.

Are you an insured company?

Yes, CertaPro Painters of Waukesha County is a fully insured company. We are committed to providing our customers and employees with the peace of mind that comes from knowing that we carry liability insurance and workers’ compensation insurance should any accidents or damage occur during the painting project. This coverage not only provides coverage for our customers, but also helps ensure a safe working environment for our highly trained and experienced professionals. We believe that this insurance coverage is essential in order to protect our customers and employees alike, and we take great pride in offering this additional security.

Are The Workers On My Project Employees Or Subcontractors?

Our painters are insured and bonded, so you can rest assured that your home or business is in good hands when we’re working. Additionally, our subcontractors have years of experience in the industry and know how to get the job done right the first time. We only use trusted subcontractors who understand the importance of quality workmanship and customer satisfaction. This combination of experienced employees and subcontractors helps us provide our clients with the best possible painting results. All of our work meets or exceeds industry standards, allowing you to enjoy a beautiful, long-lasting paint job. With CertaPro Painters of Waukesha County, you can trust that your project is in capable hands.

As The Estimator, Are You Going To Be Personally Involved In My Job? If Not, How Will My Project Be Managed?

CertaPro Painters of Waukesha County takes great pride in providing customers with a dedicated project manager for each painting job they take on. This individual is your primary point of contact throughout the entire process and is responsible for making sure that the job is completed both on time and up to your standards. They will be available to you should you have any questions or concerns, and will stay in constant communication with the painting crew for a smooth project experience. By having a dedicated project manager, you can relax knowing that your project is in capable hands.

We use a proprietary system called the Certainty Service System to ensure consistent communication and quality across all projects. This system includes a detailed project timeline, daily updates on the project’s progress, and a customer feedback survey at the end of the project to ensure complete satisfaction.

For any painting project, the number of people on site at any given time will vary depending on the scope of the project. For smaller projects, such as painting a single room or a small area, one or two painters may be present at any given time. On larger projects, such as painting an entire home or commercial property, there may be several painters onsite. The project manager will be able to provide more specific information about the number of workers and their duties on site for your project.

What Kind Of Training Do Your Employees Receive? How Often?

CertaPro Painters of Waukesha County is committed to providing the highest level of training for our employees and partners. We offer comprehensive classroom instruction and on-the-job training, covering a wide range of topics in order to ensure that our painters have the skills needed to deliver superior painting services, including:

-Surface preparation techniques
-Proper use of tools and equipment
-Paint selection and color consultation
-Safety procedures and best practices
-Customer service and communication skills

We provide ongoing training and development opportunities to our employees to ensure that they stay up-to-date on the latest techniques and industry standards.

CertaPro Painters of Waukesha County is committed to the safety and wellbeing of our employees, customers, and their property. We are proud to provide our staff with workers’ compensation insurance to ensure that all parties involved in a painting project remain safe and secure. Our commitment to workplace safety means that you can rest assured that your painting project is being completed in a safe and responsible manner. In the event of an injury or accident, our workers’ compensation coverage guarantees that all medical costs, lost wages, and other related expenses are taken care of. We strive to be a responsible employer and maintain a safe working environment for everyone involved.


I’m Concerned About Safety. Do You Have A Written Safety Program Or Any On-Going Safety Training For Your Workers?

At CertaPro Painters of Waukesha County, we are committed to providing a safe working environment for our staff and customers. We have created a comprehensive written safety program that outlines policies, procedures, and training protocols designed to prevent accidents and injuries. This includes guidelines for using tools and equipment safely, wearing protective gear, and identifying potential hazards in the workplace.

We also conduct ongoing training and regular audits of job sites to identify potential hazards and ensure compliance with safety protocols. Additionally, personal protective equipment such as goggles, respirators, and gloves are provided for use by our workers when on the job site. This is to ensure that our employees are kept safe from any potential dangers. We take pride in providing a safe work environment for all of our workers and strive to make sure that it remains a top priority.

Overall, CertaPro Painters of Waukesha County is dedicated to ensuring safety for our employees and customers. We adhere to all relevant safety regulations and standards in order to maintain a safe work environment. Our commitment to safety does not end there, we strive to continually review and update our safety program so that we can consistently provide the highest level of protection for everyone.

Is Your Company A Member Of The Better Business Bureau, A Local Chamber Of Commerce, Or Any Trade Associations?

CertaPro Painters of Waukesha County is proud to be a member of several industry organizations and associations, such as the Better Business Bureau (BBB) and the Painting and Decorating Contractors of America (PDCA). We are also active in local Chambers of Commerce throughout our service area. Our commitment to excellence and superior customer service has earned us an outstanding reputation in the painting industry. We strive to provide the highest quality of work and best customer experience available. As a result, we have become well-respected members of the local business communities where our customers live and work.

As a certified member of the Better Business Bureau, CertaPro Painters of Waukesha County is dedicated to upholding the highest standards of business ethics and customer service. The BBB provides a platform for customers to provide reviews and feedback about their experiences with the company, which helps ensure transparency and accountability for its customers.

Membership with the PDCA (Painting & Decorating Contractors of America) demonstrates CertaPro Painters of Waukesha County’s commitment to the highest standards and best practices of the painting industry. With educational resources and support, CertaPro Painters ensures that they are providing excellent workmanship and service to their customers. Through the PDCA, CertaPro Painters can stay up-to-date on emerging trends and industry best practices, as well as have access to a network of experienced professionals in the field. This ensures that CertaPro Painters is always delivering top-notch service and results to its customers.

CertaPro Painters of Waukesha County is actively involved in the local Chambers of Commerce, staying connected with their customers and businesses in the area. By engaging with the local business community, their understanding of their customers’ needs and preferences is deepened. This involvement also gives them an opportunity to build relationships with other local businesses. Being a part of the local business community helps CertaPro Painters of Waukesha County to stay connected and remain an active member of their community.

How Long Is Your Warranty, What Does It Cover, And How Is It Funded?

At CertaPro Painters of Waukesha County, we offer a comprehensive warranty on all of our painting projects in order to give our customers peace of mind and protect their investment. Our warranty covers the workmanship and materials used for the project, such as peeling or fading paint, for 2 years. The warranty is funded solely by CertaPro Painters and is not dependent on any third-party insurance or guarantee.

If our customers experience any issues with their painting project that are covered under the warranty, we will send a crew to address the issue and make any necessary repairs. We take great pride in providing outstanding customer service and ensuring that our clients are satisfied with the quality of our work for years to come.


What is your typical preparation process for interior projects? Exterior? Cabinetry?

CertaPro Painters of Waukesha County takes a comprehensive approach to each and every painting project, regardless if it’s an interior, exterior or cabinet refinishing. Our preparation process is tailored to the needs of the project and the condition of the surfaces that are being painted. Every step we take ensures our clients get a quality finished product that will have lasting results. This preparation process can vary from project to project, but the end result is always the same: a beautiful, long-lasting paint job.

Interior Painting Projects:

-Moving furniture and other objects away from the painting area and covering them with plastic drop cloths
-Removing switch plates, outlet covers, and other fixtures from walls
-Filling small holes and cracks with spackle or equivalent filler
-Applying painter’s tape to protect baseboards, window frames, and other areas that will not be painted
-Priming the surfaces to be painted when necessary to ensure adhesion and even coverage
-Applying the finish coats of paint using professional-grade tools and techniques

Click here for more information on our interior painting services.

Exterior Painting Projects:

-Power washing or hand washing the surfaces to be painted to remove dirt, debris, and other contaminants
-Scraping any loose or peeling paint
-Filling any cracks or holes in the surfaces with appropriate materials
-Caulking any gaps or joints to prevent water infiltration and improve energy efficiency, where previous caulk has failed
-Applying primer to ensure proper adhesion of the topcoat when necessary
-Applying the finish coats of paint or stain using professional-grade tools and techniques

Click here for more information on our exterior painting services.

Cabinetry Painting Projects:

-Removing cabinet doors, drawers, and hardware
-Cleaning and sanding the surfaces to be painted to ensure a smooth and even finish
-Filling any holes or cracks in the surfaces and smoothing them out
-Applying painter’s tape to protect any areas that will not be painted
-Applying a deglosser to ensure proper adhesion of the paint
-Priming the surfaces to be painted to ensure adhesion and even coverage
-Applying the finish coats by spray applications to door and cabinet faces in our climate-controlled spray shop

Click here for more information about our cabinetry services.

Overall, CertaPro Painters of Waukesha County takes great care to ensure that our preparation process is thorough and comprehensive, which helps to ensure a high-quality and long-lasting finish for our painting projects.

Tan & White Exterior Menomonee Falls, WI

What Kind Of Materials and Equipment Do You Typically Use?

At our painting projects, we only use the highest quality materials and equipment to guarantee a professional look that lasts. The exact materials and tools used may vary depending on the specific requirements of each project. We are committed to ensuring your satisfaction with every paint job!


-High-quality paints and stains from reputable manufacturers, including low or no VOC (volatile organic compound) options that are environmentally friendly and non-toxic.
-Professional-grade painting tools, including brushes, rollers, and sprayers that are designed for maximum efficiency and quality results.
-Specialty coatings and finishes, such as epoxy floor coatings and specialized industrial coatings for commercial projects.


-Ladders and scaffolding to safely reach high areas for exterior painting projects.
-Drop cloths and plastic sheeting to protect furniture, floors, and other surfaces from paint splatter or damage.
-Power washers to prepare surfaces for painting.
-High-quality paint sprayers and other painting tools for efficient and accurate application.

CertaPro Painters of Waukesha County is committed to providing safe and non-toxic materials and equipment for all of our painting projects. We offer a range of low or no VOC options that are both eco-friendly and effective in homes, schools, and commercial buildings. Our commitment to sustainability and environmental friendliness has never compromised the quality of our work or the performance of our products. We continually strive to use practices that are beneficial to the environment, allowing us to provide top-notch service and excellent results for all of our customers.

What is your policy for bad weather conditions? When will you not paint?

CertaPro Painters of Waukesha County takes various weather conditions into account before deciding whether or not to paint. We typically avoid painting in inclement weather, including:

Rain or high humidity: Moisture can cause paint to not adhere properly, resulting in a poor finish. Additionally, wet paint can be easily damaged by rain or other weather conditions.

Extreme temperatures: Very hot or very cold temperatures can affect the performance of paint and cause it to dry too quickly or too slowly, resulting in a poor finish.

High winds: Strong winds can cause dust, debris, and other contaminants to stick to wet paint, resulting in an uneven finish.

CertaPro Painters of Waukesha County is committed to helping customers achieve their desired results, even in challenging weather conditions. If inclement weather is predicted, we will work with our customers to reschedule the project for a time when conditions are more favorable. We understand that weather can be unpredictable, so we will ensure that all parties are kept informed throughout the process and the project is completed in a timely and efficient manner.


Do you offer color consultation services? How will this affect the overall cost of my project?

CertaPro Painters of Waukesha County understand the importance of choosing the right colors for your painting project, which is why they offer professional color consultation services. Their experienced consultants can provide helpful advice and guidance when it comes to selecting the perfect colors for your project, giving you peace of mind that the colors you choose will be perfect for your space. Whether you need help coordinating colors for different rooms or areas, or just need some help deciding on the right colors for your project, CertaPro Painters of Waukesha County’s color consultation services can provide you with the expertise and advice you need to make the best choice.

Click here to check out the CertaPro Color Visualizer and try some new colors.

Do you provide deck-staining services?

Yes, CertaPro Painters of Waukesha County offer deck-staining services as part of our exterior painting and staining services. Our deck staining service helps to protect your deck from damage caused by weather conditions, helping it last longer and look better at the same time. With our professional staining services, your deck can be protected and enhanced, bringing out its natural beauty. Get in touch with us to learn more about our deck-staining services.

The amount of time required to finish a deck-staining job depends on factors including the size of the deck, the state of the wood, and the services being carried out. Generally speaking, a typical deck-staining project can last from one to three days to complete, comprising of preparation, staining, and cleaning up.

You do not need to be present at the time of service, however it is highly recommended that someone is available to provide our crew with access to the area where the deck is located. We will work with you to establish a mutually convenient schedule for your project and keep you informed of our progress and any issues that may arise during the process. If you are not able to be present at the time of service, we can arrange to collect a key or access code from you prior to the start of the project. This will allow us to gain entry and begin work as scheduled.

Click here for more information about our deck-staining services.

What will be cleaned up after the job is finished? What should I expect out of the closing process?

At CertaPro Painters of Waukesha County, our teams are dedicated to leaving your space neat and tidy at the end of every day and when the project is complete. To prevent any damage from paint splashes or drips, our painters will cover and protect your furniture, floors and other surfaces. At the end of each work day, they’ll tidy up their workspace and make sure all tools and materials are put away securely. It is possible that there may be some residual mess throughout the duration of the job, but a thorough final clean up will be done when it’s all done.

Once the project is finished, our team will perform a final inspection to make sure that all areas have been thoroughly cleaned and any waste or garbage has been disposed of. We will also take away all our tools and supplies from the location, leaving you with a freshly painted space and a neat and tidy house.

As part of the closing process, our team will review the project with you to ensure that you are completely satisfied with the results. We’ll address any issues you may have and provide instructions for touch-up or maintenance to help maintain the beauty of your newly painted space. Additionally, we can answer any questions you have about our warranty coverage and provide you with the necessary information. This way, you can be sure that your space is protected for the long term.

deck stain

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