Purpose and Vision
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To paint a Better Tomorrow for our Customers, Partners and Future Generations
To define the standard for elite painting professionals
To provide extraordinary experiences delivered through personalized service, commitment to growth and the relentless pursuit of excellence.
Our Commitment to Our Employees
We are committed to strive towards excellence by treating everyone with respect and offering a place to grow personally and professionally. Creativity and innovation are encouraged for improving the effectiveness of CertaPro Painters. Above all, employees will be provided the same concern, respect, and caring attitude while holding them to a standard of future promise.
CertaPro Core Values
- Deliver what you promise
- Respect the individual
- Have pride in what you do
- Practice continuous improvement
CertaPro Service Basics
- Ensure your words and actions align with our Brand Promise
- Display our Brand with pride
- Create Brand loyalty with everything you do
- Practice Immediacy
- Engage customers to tell their story only once
- Educate, collaborate, and communicate with the customer
- Solicit feedback from customers throughout their journey
- Be prepared, present and personal
- Respect the customer’s property and preferences
- Celebrate and confirm completion of the project with the customer