Frequently Asked Questions

How do I get an estimate for painting my home? What appointment hours are available to me? 

If you’re looking to give your home a fresh coat of paint, CertaPro Painters of Waukesha County can help. Start by visiting our website at www.certapro.com and filling out a form with your contact information and some details about the project for an estimate. Alternatively, you can call our toll-free number at 1-800-GO-CERTA to speak with a local CertaPro team member and schedule an appointment for your consultation. Our experienced painters will walk you through the entire process and deliver quality results that exceed your expectations.

Are you an insured company?

Yes, CertaPro Painters of Waukesha County is a fully insured company. We are committed to providing our customers and employees with the peace of mind that comes from knowing that we carry liability insurance and workers’ compensation insurance should any accidents or damage occur during the painting project. This coverage not only provides coverage for our customers, but also helps ensure a safe working environment for our highly trained and experienced professionals. We believe that this insurance coverage is essential in order to protect our customers and employees alike, and we take great pride in offering this additional security.

Are The Workers On My Project Employees Or Subcontractors?

Our painters are insured and bonded, so you can rest assured that your home or business is in good hands when we’re working. Additionally, our subcontractors have years of experience in the industry and know how to get the job done right the first time. We only use trusted subcontractors who understand the importance of quality workmanship and customer satisfaction. This combination of experienced employees and subcontractors helps us provide our clients with the best possible painting results. All of our work meets or exceeds industry standards, allowing you to enjoy a beautiful, long-lasting paint job. With CertaPro Painters of Waukesha County, you can trust that your project is in capable hands.

As The Estimator, Are You Going To Be Personally Involved In My Job? If Not, How Will My Project Be Managed?

CertaPro Painters of Waukesha County takes great pride in providing customers with a dedicated project manager for each painting job they take on. This individual is your primary point of contact throughout the entire process and is responsible for making sure that the job is completed both on time and up to your standards. They will be available to you should you have any questions or concerns, and will stay in constant communication with the painting crew for a smooth project experience. By having a dedicated project manager, you can relax knowing that your project is in capable hands.

We use a proprietary system called the Certainty Service System to ensure consistent communication and quality across all projects. This system includes a detailed project timeline, daily updates on the project’s progress, and a customer feedback survey at the end of the project to ensure complete satisfaction.

For any painting project, the number of people on site at any given time will vary depending on the scope of the project. For smaller projects, such as painting a single room or a small area, one or two painters may be present at any given time. On larger projects, such as painting an entire home or commercial property, there may be several painters onsite. The project manager will be able to provide more specific information about the number of workers and their duties on site for your project.

What Kind Of Training Do Your Employees Receive? How Often?

CertaPro Painters of Waukesha County is committed to providing the highest level of training for our employees and partners. We offer comprehensive classroom instruction and on-the-job training, covering a wide range of topics in order to ensure that our painters have the skills needed to deliver superior painting services, including:

-Surface preparation techniques
-Proper use of tools and equipment
-Paint selection and color consultation
-Safety procedures and best practices
-Customer service and communication skills

We provide ongoing training and development opportunities to our employees to ensure that they stay up-to-date on the latest techniques and industry standards.

CertaPro Painters of Waukesha County is committed to the safety and wellbeing of our employees, customers, and their property. We are proud to provide our staff with workers’ compensation insurance to ensure that all parties involved in a painting project remain safe and secure. Our commitment to workplace safety means that you can rest assured that your painting project is being completed in a safe and responsible manner. In the event of an injury or accident, our workers’ compensation coverage guarantees that all medical costs, lost wages, and other related expenses are taken care of. We strive to be a responsible employer and maintain a safe working environment for everyone involved.

What is your typical preparation process for interior projects? Exterior? Cabinetry?

CertaPro Painters of Waukesha County takes a comprehensive approach to each and every painting project, regardless if it’s an interior, exterior or cabinet refinishing. Our preparation process is tailored to the needs of the project and the condition of the surfaces that are being painted. Every step we take ensures our clients get a quality finished product that will have lasting results. This preparation process can vary from project to project, but the end result is always the same: a beautiful, long-lasting paint job.

Interior Painting Projects:

-Moving furniture and other objects away from the painting area and covering them with plastic drop cloths
-Removing switch plates, outlet covers, and other fixtures from walls
-Filling small holes and cracks with spackle or equivalent filler
-Applying painter’s tape to protect baseboards, window frames, and other areas that will not be painted
-Priming the surfaces to be painted when necessary to ensure adhesion and even coverage
-Applying the finish coats of paint using professional-grade tools and techniques

Click here for more information on our interior painting services.

Exterior Painting Projects:

-Power washing or hand washing the surfaces to be painted to remove dirt, debris, and other contaminants
-Scraping any loose or peeling paint
-Filling any cracks or holes in the surfaces with appropriate materials
-Caulking any gaps or joints to prevent water infiltration and improve energy efficiency, where previous caulk has failed
-Applying primer to ensure proper adhesion of the topcoat when necessary
-Applying the finish coats of paint or stain using professional-grade tools and techniques

Click here for more information on our exterior painting services.

Cabinetry Painting Projects:

-Removing cabinet doors, drawers, and hardware
-Cleaning and sanding the surfaces to be painted to ensure a smooth and even finish
-Filling any holes or cracks in the surfaces and smoothing them out
-Applying painter’s tape to protect any areas that will not be painted
-Applying a deglosser to ensure proper adhesion of the paint
-Priming the surfaces to be painted to ensure adhesion and even coverage
-Applying the finish coats by spray applications to door and cabinet faces in our climate-controlled spray shop

Click here for more information about our cabinetry services.

Overall, CertaPro Painters of Waukesha County takes great care to ensure that our preparation process is thorough and comprehensive, which helps to ensure a high-quality and long-lasting finish for our painting projects.

Do you offer color consultation services? How will this affect the overall cost of my project?

CertaPro Painters of Waukesha County understand the importance of choosing the right colors for your painting project, which is why they offer professional color consultation services. Their experienced consultants can provide helpful advice and guidance when it comes to selecting the perfect colors for your project, giving you peace of mind that the colors you choose will be perfect for your space. Whether you need help coordinating colors for different rooms or areas, or just need some help deciding on the right colors for your project, CertaPro Painters of Waukesha County’s color consultation services can provide you with the expertise and advice you need to make the best choice.

Click here to check out the CertaPro Color Visualizer and try some new colors.

Do you provide deck-staining services?

Yes, CertaPro Painters of Waukesha County offer deck-staining services as part of our exterior painting and staining services. Our deck staining service helps to protect your deck from damage caused by weather conditions, helping it last longer and look better at the same time. With our professional staining services, your deck can be protected and enhanced, bringing out its natural beauty. Get in touch with us to learn more about our deck-staining services.

The amount of time required to finish a deck-staining job depends on factors including the size of the deck, the state of the wood, and the services being carried out. Generally speaking, a typical deck-staining project can last from one to three days to complete, comprising of preparation, staining, and cleaning up.

You do not need to be present at the time of service, however it is highly recommended that someone is available to provide our crew with access to the area where the deck is located. We will work with you to establish a mutually convenient schedule for your project and keep you informed of our progress and any issues that may arise during the process. If you are not able to be present at the time of service, we can arrange to collect a key or access code from you prior to the start of the project. This will allow us to gain entry and begin work as scheduled.

Click here for more information about our deck-staining services.

What will be cleaned up after the job is finished? What should I expect out of the closing process?

At CertaPro Painters of Waukesha County, our teams are dedicated to leaving your space neat and tidy at the end of every day and when the project is complete. To prevent any damage from paint splashes or drips, our painters will cover and protect your furniture, floors and other surfaces. At the end of each work day, they’ll tidy up their workspace and make sure all tools and materials are put away securely. It is possible that there may be some residual mess throughout the duration of the job, but a thorough final clean up will be done when it’s all done.

Once the project is finished, our team will perform a final inspection to make sure that all areas have been thoroughly cleaned and any waste or garbage has been disposed of. We will also take away all our tools and supplies from the location, leaving you with a freshly painted space and a neat and tidy house.

As part of the closing process, our team will review the project with you to ensure that you are completely satisfied with the results. We’ll address any issues you may have and provide instructions for touch-up or maintenance to help maintain the beauty of your newly painted space. Additionally, we can answer any questions you have about our warranty coverage and provide you with the necessary information. This way, you can be sure that your space is protected for the long term.