Frequently Asked Questions

Here you will find Frequently Asked Questions and Our Answers

General Questions

What types of preparation need to be done to my house?

At CertaPro, no two projects we complete are exactly the same. Every customer has their own vision of their completed project. Therefore, each project requires different levels of preparation and planning. When the project is approved, the office will send you a welcome package, which includes all the preparation notes needed for your project. If there are any areas you are particularly worried about, please point them out to your estimator so we can make sure we take care of everything!

What is the purpose of primer and when it is needed?

Primer is formulated to create an adhesive bond with the substrate and “soak in” to the surface to create a uniform surface on which the top coat to be applied. Additionally, some primers can be used to inhibit stains or odors from coming through the paint surface. In many instances, previously coated surfaces both interior and exterior do not require a primer, as the adhesive bond has already been established with the existing coatings. In these scenarios “spot priming” areas that are concerning, such as bare wood/drywall or anywhere stains are a concern is the appropriate course of action.

How many coats of paint are appropriate for my project?

The answer to this question varies significantly depending on the current condition of the surface, the quality of the paint, the previous color, the new color, and the application method. As a standard we start with painting 2 coats on all our projects.

Access, Colors Selection, and Lead

How is interior access to my home handled?

We can coordinate access based around your schedule & preferences. We can discuss your individual preferences & situations for the execution of your project during our estimate meeting. Then prior to beginning your paint job, we meet with the paint crew to share all the information with them.

I’m not sure what colours I want to use. What help can CertaPro Painters give me?

At the time of the estimate, we would be happy to give you some samples and suggestions based on what we’ve seen as popular west coast colours. We also work closely with all Sherwin-Williams stores, you can use their online colour tool, or visit one of the stores directly.

If you are still struggling to decide on colors, ask us about our colour consultation services with our professional designers. They can give you advice, suggestions and options that will be amazing in your home.

Will CertaPro Painters leave me with touchup paint?

We will leave you all leftover paint for touch ups when we finish the paint job. You will also have all of the color and product information. So you can go into your local paint store to have additional paint mixed, if needed.

Insurance and Liability

Do CertaPro Painters carry Work Safe BC and general liability insurance policies?

Yes, CertaPro Painters carries both Work Safe BC and general liability insurance.

The Process and Our People

I have reviewed the proposal and would like to proceed – what do I do next?

Thanks for choosing us as your contractor! We are excited to partner with you on your project. Call/text/email your estimator directly or call our office and we will work with you on the next steps.

How do I address any concerns I may have throughout the project?

We want to ensure you have a top-notch customer service experience. If you have any question, concern, or hesitation before, during, or after your project please let us know immediately and we will work with you to resolve it quickly. We have a highly experienced, friendly, and quick staff, including an office associate, production manager, operations manager and several estimators who are all heavily invested in making sure you are 100% satisfied with your painting project.

How long will the project take?

We are very quick, and we are extremely dedicated to making sure we finish your project 100% before we move on to our next project. The answer to this question will be heavily dependent on the scope of work you are asking us to complete. Our average residential job takes between 3-5 days to complete, but of course this only an average and can range up or down depending on how much work and the type of work we are doing at your home. Ask your estimator about the expected duration at the estimate and they will usually be able to provide you with a range when they have completed their measurements.

I plan on being out of town during the part or all of the project – is this okay?

On most projects, we prefer to perform the work when the homeowner will be home at some point in the day. We understand that this is not always possible, so if it is necessary we will work with you on the details on a case-by-case basis. We want to be as least disruptive to your schedule as possible! Taking time off work for the project in not recommended or required.