Frequently Asked Questions

Frequently Asked Questions:

How do I get an estimate for painting my home? What appointment hours are available to me?

To get an estimate for painting your home with CertaPro Painters of Renton/Kent, WA you can start by visiting our website and filling out an estimate form with your contact information and some details about the project. You can also call our toll-free number at 425-251-3235 to schedule a consultation with our local CertaPro representative.

Are you an insured company?

Yes, CertaPro Painters of Renton/Kent, WA is an insured company. We carry liability insurance and workers’ compensation insurance to protect our customers and employees in case of accidents or damage that may occur during the painting project. This insurance coverage provides peace of mind for homeowners and ensures that they will not be held responsible for any accidents or damage that may occur during the project.

Are the workers on my project employees or subcontractors?

We use a combination of employees and subcontractors to complete our painting projects. We have a team of professional painters who are trained, experienced, and dedicated to providing high-quality work. All painters at CertaPro Painters of Renton/Kent, WA receive regular training and follow a set of guidelines and standards to ensure safety and consistency across all projects.

As the estimator, are you going to be personally involved in my job? If not, how will my project be managed?

CertaPro Painters of Renton/Kent, WA assigns a dedicated job site supervisor to oversee each painting project along with the support of our production manager and your original estimator. The job site supervisor will be your main point of contact throughout the project, and they will be responsible for ensuring that the work is completed according to the estimate and to your satisfaction.
We use a proprietary system called the Certainty Service System to ensure consistent communication and quality across all projects. This system includes a detailed project timeline, daily updates on the project’s progress, and a customer feedback survey at the end of the project to ensure complete satisfaction.
The number of people on location at any given time will depend on the scope of your project. For smaller projects, such as painting a single room or a small area, there may only be one or two painters on site at a time. For larger projects, such as painting an entire home or commercial property, there may be several painters on site at a time. Our production manager and the job site supervisor will be able to provide more specific information about the number of workers on site for your project.

What kind of training do your employees receive? How often?

CertaPro Painters of Renton/Kent, WA provides extensive training to our employees/partners to ensure that they have the skills and knowledge needed to provide high-quality painting services. The training program includes both classroom instruction and on-the-job training, and covers a wide range of topics, including:

• Surface preparation techniques

• Proper use of tools and equipment

• Paint selection and color consultation

• Safety procedures and best practices

• Customer service and communication skills
  We in partnership with our primary industry partners (Sherwin-Williams, Rodda Paints, 3M, Graco, Titan, Purdy and many others) provide ongoing training and development opportunities to our employees to ensure that they stay up-to-date on the latest techniques and industry standards.
  CertaPro Painters of Renton/Kent, WA covers all of our employees with workers’ compensation insurance. This insurance provides financial protection for employees who are injured on the job, and covers medical expenses, lost wages, and other related expenses. This insurance coverage protects both the employees and the customers, ensuring that any accidents or injuries that occur during the painting project are covered and handled appropriately.

I’m concerned about safety. Do you have a written safety program or any ongoing safety training for your workers?

Yes, CertaPro Painters of Renton/Kent, WA has a comprehensive written safety program in place to ensure the safety of our workers and customers. The program includes documented industry best practice trainings to help prevent accidents and injuries, including guidelines for using tools and equipment safely, wearing protective gear, and identifying potential hazards on the job site. We also conduct ongoing safety training for our workers to ensure that they are aware of the latest safety standards and procedures.
In addition to the written safety program and ongoing training, we also conduct regular safety audits of our job sites to identify any potential hazards and ensure that all safety protocols are being followed.

Is your company a member of the Better Business Bureau, a local chamber of commerce, or any trade associations?

Yes, CertaPro Painters of Renton/Kent, WA is a proud member of the Renton Chamber of Commerce.
Being involved in the local Chamber of Commerce allows CertaPro Painters of Renton/Kent, WA to be a part of the local business community and stay connected with local customers and businesses. This involvement can help the company to better understand the needs and preferences of their customers and to build relationships with other local businesses.

How long is your warranty, what does it cover, and how is it funded?

CertaPro Painters of Renton/Kent, WA provides a comprehensive warranty on all of our painting projects to give our customers peace of mind and ensure that their investment is protected. The warranty contains the following:

• Workmanship Warranty: This covers any defects in the workmanship of the painting project for 2 years.

• Materials Warranty: This covers any defects in the materials used for the painting project, such as peeling or fading paint, for 2 years.
  The warranty is funded by CertaPro Painters and is not contingent upon any third-party insurance or guarantee.
  If a customer experiences any issues with their painting project that are covered under the warranty, CertaPro Painters of Renton/Kent, WA will send a crew to address the issue and make any necessary repairs.

What is your typical preparation process for interior projects? Exterior? Cabinetry?

CertaPro Painters of Renton/Kent, WA follows a comprehensive preparation process for all of our painting projects, whether it’s an interior or exterior project or painting cabinetry.

Interior Painting Projects:

• Moving furniture and other objects away from the painting area and covering them

• Removing switch plates, outlet covers, and other fixtures

• Filling small holes and cracks with spackle

• Applying painter’s tape to protect trim and fixtures

• Priming when necessary

• Applying finish coats using professional-grade tools

Exterior Painting Projects:

• Power washing surfaces to remove contaminants

• Scraping loose or peeling paint

• Filling cracks and holes

• Caulking failed joints

• Priming when necessary

• Applying finish coats with professional tools

Cabinetry Painting Projects:

• Removing doors, drawers, and hardware

• Cleaning and sanding surfaces

• Filling and smoothing imperfections

• Taping off non-painted areas

• Priming

• Spraying finish coats for even application

What kind of materials and equipment do you typically use?

We use high-quality materials and equipment for our painting projects to ensure a professional and long-lasting finish. Materials and equipment include:

Materials:

• Premium paints and stains, including low or no VOC options

• Professional-grade brushes, rollers, and sprayers

• Specialty and industrial coatings as needed

Equipment:

• Ladders and scaffolding

• Drop cloths and plastic sheeting

• Scissor lifts and boom lifts for large or tall projects

• Power washers

• High-quality paint sprayers

We’re committed to using safe, non-toxic, and eco-friendly materials wherever possible.

What is your policy for bad weather conditions? When will you not paint?

CertaPro Painters of Renton/Kent, WA closely monitors weather conditions and will postpone exterior painting when necessary. In general, we will not paint in the following conditions:

• Rain or high humidity: Moisture can prevent paint from adhering properly.

• Extreme temperatures: Very hot or cold weather can affect how paint dries and adheres.

• What brands of paint do you use? Can I choose the paint brand or finish?

  We typically use high-quality paint brands such as Sherwin-Williams and Rodda Paints, which are known for their durability and rich finishes. However, we are happy to work with the brand of your choice and will consult with you on the best type of paint and finish for your specific project needs. Whether you prefer a particular brand, finish, or specialty coating (e.g., low-VOC, scuff-resistant, etc.), our estimator and project manager will ensure that your preferences are noted and reflected in your quote and execution.

  How often should I repaint my home?

  How often you need to repaint depends on a variety of factors, including the materials of your home’s exterior, the type of paint used, weather exposure, and overall maintenance. As a general guideline:

  • Interior walls typically need repainting every 5–7 years.

  • Exterior surfaces usually benefit from a new coat every 7–10 years.
    Homes in the Pacific Northwest may need more frequent repainting due to heavy rainfall and moisture exposure. Regular maintenance and touch-ups can help extend the life of your paint job and keep your home looking its best.

  What steps do you take to protect my property during the project?

  We take great care to protect your property before, during, and after the painting process. Steps include:

  • Covering and moving furniture and belongings for interior jobs

  • Masking off fixtures, windows, and trim

  • Using drop cloths and plastic sheeting to cover floors and landscaping

  • Protecting driveways, patios, and hard surfaces from drips or overspray

  • Cleaning up thoroughly at the end of each workday
    Our crews are trained to treat your home with respect and to ensure that there is no mess left behind once the project is complete.