Residential Sales Associate

We are currently looking for a Residential Sales Associate.

Responsibilities include:

Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
Possess strong knowledge of products and services to identify customer needs in an effort to sell and upsell to new and existing customers.
Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport.
Achieve or excel defined sales goals (weekly, monthly, yearly, etc.)
Accurately set up accounts for new customers, prepare work orders for installs, repairs, and other customer transactions.
Follow up with customers in a timely manner if necessary.
Be patient and understanding in all customer interactions.
Clearly explain and demonstrate equipment connectivity and functionality.
Travel to and support other Customer Service Centers and door-to-door areas as necessary.
Be influential
Communicate effectively and professionally in all forms of communication with internal and external customers.
Maintain regular attendance as required by your position.

Additional Functions and Responsibilities may include:

Function as an effective team member to support customer experience while supporting the efforts and concepts of other departments.
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
Possess strong problem solving and decision making skills while using good judgment.
Multi-task and change from one task to another without loss of efficiency or composure.
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
Identify opportunities for improvement while creating and implementing viable solutions.
Perform other duties as assigned.

What we're looking for

Experience and Education:

High school diploma or GED required. Some college preferred.
Previous customer service experience in a retail environment preferred.
Possess knowledge of Microsoft Office Suite and the Internet.
Valid driver's license and Social Security Card/Green Card
Brazilian Portuguese Fluency a plus

Work Environment and Physical Demands:

The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs.
In-person visits to a customer’s home are normal in the performance of this job. Specific abilities required include accessing a customer's home by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.

How to Apply

E-mail kdow@certapro.com or call our office at 978-272-7179 for more information