Frequently Asked Questions

Frequently Asked Questions about House Painting Projects

Questions About Paint and Preparation

Questions answered in this section include:

• Which is better – oil paint or latex paint?
• What types of preparation need to be done to my house?
• Does all the old paint on my house need to be removed before it can be repainted?
• What is a ‘paint system’ and which is appropriate for my project?
• What is the purpose of primer and when it is needed?
• How many coats of paint are appropriate for my project?
• What is elastomeric paint?
• How long does it take the new paint to dry?
• How long should the new paint job last?
• Is there anything I can do to increase the longevity of my new paint job?
• Will I save money if I buy the materials?
• Is there a difference between hand-brushed and sprayed paint?
• What does VOC mean?
• Are more expensive paints better?

See answers to these questions on our Paint and Preparation FAQ page.

Questions About the Access, Colors Selection, and Lead

Questions answered in this section include:

• How is the crew going to reach the difficult areas of my project?
• How is interior access to my home handled?
• Is there lead paint on my house, and if so, how is it handled?
• I’m not sure what colors I want to use. What help can CertaPro Painters give me?
• What if I am already working with a color consultant?
• Are there extra charges if I have more colors on my house?
• Will CertaPro Painters leave me with touch-up paint?

See answers to these questions on our Access, Color Selection, and Lead FAQ page.

Questions About the Process and Our People

Questions answered in this section include:

• I have just met with the estimator – now what?
• I have reviewed the proposal and would like to proceed – what do I do next?
• How do I address any concerns I may have throughout the project?
• How long will the project take?
• What about inclement weather?
• How is payment handled?
• Does the crew expect a tip at the end of the job?
• I’m concerned about water leaks into the house. Will painting solve these issues?
• What if dry rot or other carpentry issues are discovered during the painting process?

See answers to these questions on our Process and Our People FAQ page

Questions About Insurance and Liability

Questions answered in this section include:

• A contractor comes to paint my house and his employee falls off a ladder and gets hurt. Who pays for his injuries?
• I was told by a contractor that he would have to charge a lot more if he purchased worker’s compensation. He has assured me that my homeowner’s insurance policy would cover me in the event of an accident. It this true?
• I was told by a contractor that he is not required to carry worker’s compensation insurance because he only has one employee. Is this true?
• How do I know for sure if a contractor carries worker’s compensation insurance?
• Does CertaPro Painters carry worker’s compensation and general liability insurance policies?

See answers to these questions on our Insurance and Liability FAQ page