Frequently Asked Questions

Frequently Asked Questions > Paint & Preparation

Questions About the Access, Colors Selection, and Lead

How is the crew going to reach the difficult areas of my project?

All of our workers have been trained on the safe and proper use of extension ladders. If it is called for, we are also expert in the use of scaffolding, lifts, and booms.

How is interior access to my home handled?

This decision is all about your comfort level and we will accommodate your wishes. Some customers give us the garage door opener or front door key and let us come and go as we need. Other customers do not want any work done while they are not present. Let us know your desires and we will work within those guidelines.

Is there lead paint on my house, and if so, how is it handled?

Lead paint was outlawed for residential use in 1978. If your home was built before then, your home might possibly contain lead paint, even if it has been painted a number of times since 1978 – the paint closest to the substrate is what we are concerned with. By law, we must either assume that homes built before 1978 contain lead paint and take specific measures to protect residents, the general public, our workers, and the environment, or we must test for the presence of lead, and take all necessary precautions only if the tests are positive.

However, testing is not a simple process and can be expensive to perform correctly. Moreover, if the presence of lead is confirmed the owner must disclose this upon sale of the property, which might reduce the home’s value. Consequently, for pre-1978 projects we simply assume there is lead paint present and take all the necessary precautions.

Rest assured that we are a EPA-certified firm and perform all work using lead-safe work practices.

I’m not sure what colors I want to use. What help can CertaPro Painters give me?

We realize color selection and placement decisions can be a source of anxiety for some customers, and we have developed a number of color options to help you through this process.

• Our estimators are happy to discuss color with you during the time of estimate
• We’re happy to connect you with resources and online tools that allow you to visualize color options.
• We have a color consultant that we can connect your with

What if I am already working with a color consultant?

CertaPro Painters regularly works with color consultants and designers hired by our customers. Our experience has been that most designers are very good at what they do and the results are usually very attractive. Simply provide us with the color palette and placement information developed by the consultant and away we go. If we have any questions about the palette or its placement we will ask you first, and the consultant if necessary.

Are there extra charges if I have more colors on my house?

Generally speaking the more colors on a project, the more it will cost. However, pricing is not necessarily determined by the number of colors, but rather the desired amount of detail to be brought out using the various colors. Your estimator will talk with you about the amount of detail you want brought out, spell that out in the proposal, and price the work accordingly.

Will CertaPro Painters leave me with touch-up paint?

We will be happy to leave you with clearly labeled paint for future touch-ups should additional or partial gallons remain once the work is complete.