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Production Manager

CertaPro Painters is a leader in the residential and commercial painting industry. We are a national organization of professional painting contractors, specializing in beautifying homes and buildings; interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customers – certainty of a job well done. We focus on the details of every project and most importantly, we focus on our client.

We are currently looking for a self-motivated and outgoing individual who is looking for a challenging opportunity to join our team as a Residential Production Associate. The Associate's primary responsibility is to ensure all painting work is completed in a timely manner, delivering certainty through this process to the client while maintaining safe job sites and meeting gross margin goals. There may also be the opportunity to be involved in the estimation of projects.

Our ideal candidate is a driven and motivated "people person" with at least two years of production experience. He or she must have excellent communication and interpersonal skills. A college degree and industry knowledge are preferred. Fluent English speaking and writing skills, good time management skills, and professional dress, speech, and behavior are all required for this position. Being able to speak in Spanish is also required. If you are looking for a career with growth potential and are committed to personal and professional development, we may have a great opportunity for you!

What we're looking for

· Quality control of projects
· Actively engaged with the office manager in scheduling the crews according to their skill set.
· Ensure that the Job Site Supervisor (JSS) is clear on the scope of each project
· Start some projects with the customer and then visit each job site while the project is ongoing, offering support, and training as needed (this includes job site cleanliness)
· Provide updates to the customers
· Establish a tentative finish date for the job and communicate this with the sales staff and office manager. The schedule will need to reflect this date
· Ensure that a ‘Pride’ walk and a final walk through is completed either by themselves or the crews
· Ensure that customer needs / expectations are reviewed and exceeded
· Facilitate the resolution of customer complaints in a timely manner; if a ‘go back’ is arranged, attend while this is taking place to ensure everything is completed correctly
· Ensures that crews are producing jobs at or above gross margin
· Leading the roster of crews including
o Hire and terminates all job-site supervisors and crews
o Trains, and provide on-going management and development of job-site supervisors and crews
o Working with the office manager weekly to ensure all payroll is completed and ready for final distribution. (This includes explaining pay and dealing with any pay enquiries)
o Managing the day-to- day attitudes and operations side
o Ensures that new and current job-site staff are trained on production methods, customer service, and job-site planning/management
o Trains and follows the CertaPro Proprietary 10+1 Production Process
o Conduct training and review meetings with all JSS
o Ensure that safety and set up issues are reviewed
o Provide safety training through our safety program to the JSS’s.
· Assumes responsibility for priority management
· Collects accounts receivable
· Performs other duties as assigned

General Job Responsibilities and Required Skills
  • High school diploma or GED required
  • Advanced education degree, coursework, or tech school a plus
  • At least two years of production experience
  • Industry knowledge preferred
  • Previous supervisory/management experience preferred
  • Strong communication and interpersonal skills
  • Exceptional customer service skills
  • Highly organized and self-motivated
  • Quality conscious and detail-oriented
  • Strong computer and internet skills
  • Spanish speaking preferred.
  • Unrestricted driver's license and clean driving record
Compensation

· Advancement Opportunities
· Cell Phone
· Company-provided Car
· Computer / iPad
· Pay via Direct Deposit
· Production Commission
· Health Care Benefits
· Company 401K
· Paid Vacation