Local Couple Earns CertaPro Painters Top Award
Posted on January 23, 2019
(KNOXVILLE, TN) – Jeff and Joann Brown, Knoxville residents and the owners of
CertaPro Painters of Knoxville & East TN were recently the recipients of the company’s
highest honor, the CertaCup award. The criteria for this coveted award are that the
franchisee and team embody the golden rule, the company’s values and consistently delivers
an extraordinary customer experience. In addition, the winner has experienced growth in
his/her residential and commercial painting business.
For 16 years, the Browns have been serving the region and have built a strong team at
every level. They continue to strive and deliver the utmost in customer service. Jeff Brown is
a US Air Force veteran and was in the trucking industry for 17 years prior to owning their
CertaPro Painters business. While in the trucking industry, he held many roles (sales,
operations and senior management) which helped him prepare for owning a business.
“CertaPro Painters was a great match and I haven’t looked back ever since,” said Jeff Brown.
“Our business is the second largest franchise in North America.”
“We’re thrilled to be selected for this prestigious award,” said Joann Brown. “Our
customers inspire us to always do our best and that is the credo of CertaPro Painters. “We’re
glad to have been named winners and hope that we can serve as role models for other
franchisees in the system.”
CertaPro Painters is North America’s largest and most-referred painting company.
Commercial and residential painting is an estimated $40 billion industry in the U.S. and
Canada. CertaPro has been consistently ranked No. 1 by Entrepreneur magazine in its
category and boasts a customer referral rate that exceeds 95 percent. Best-in-class
operational systems and procedures make CertaPro the most professional business model in
the industry and its satisfied customers are the direct benefactors.
What’s more, according to the Bureau of Labor Statistics, the number of actively
employed painting and wall-covering contractors will increase by 38.5 percent during the 10-
year period from 2010 to 2020. The bureau further concluded that sales of residential painting
services are likely to increase by an annual rate of three to four percent during the same
period.
For more information, call 865-470-0001.
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About CertaPro Painters
Founded in 1992, Oaks, Pennsylvania-based CertaPro Painters is the largest painting
company in North America. With more than 350 independently owned and operated
franchises worldwide, CertaPro provides a customer-driven painting experience for both
residential and commercial properties that is unparalleled in the industry (both residential and
commercial). The company’s stellar service and proven business system have made
CertaPro North America’s most referred painting company. For more information, visit
www.certapro.com
