Frequently Asked Questions
We want to make sure you get the answers you’re looking for
We want to help you make a smart decision that is well informed. That is why we work to be transparent about every aspect of our work, so you feel confident you made the right choice in hiring us to work on and in your home. If you don’t find the answer you’re looking for here, please feel free to give us a call at 253-327-1734.
Q: How much will it cost to paint my house?
A: The price to paint your house can vary greatly based on the square footage, type of paint being used and material we’re painting. There may also need to be repairs done to siding, drywall or other surfaces before we apply the first coat of paint. Contact us today for a free custom estimate.
Q: I have estimates from different painters and they are all very different. How do I determine the difference?
A: It is always a great idea to get estimates from multiple vendors but choosing can be difficult. Make sure you follow up with each estimate to ensure you have a full understanding of what is included. Do they include materials and if so, which ones? What kind of paint is being used and how much? How many people will be working on your home and are they insured? What type of warranty do they provide and how long does it last? Will I possibly be charged more than what is in the estimate and why?
Q: Can I save money if I buy the materials?
A: Probably not. Because we buy in such high quantities we can typically get materials at a much lower cost than if you purchased them yourself.
Q: Do I need to put money down before you begin work?
A: We require a 10% deposit to get on our production schedule. You will be charged the remaining balance at the completion of the project. Our final invoices are due upon receipt.
Q: What is the difference between hand-brushed and sprayed paint?
A: Both application methods work well. As long as the correct square footage per gallon is used, sprayed paint will adhere just like a hand-brushed surface. We will determine the appropriate method during the estimate appointment.
Q: What is VOC?
A: VOC refers to “volatile organic compound”; some examples are paint thinner, mineral spirits, alcohol, gasoline, ethylene glycol, acetone and xylol. VOCs are harmful to both people and the environment. Most architectural paints contain some VOCs. The EPA is limiting the level of VOCs in paints, because when they evaporate into the air when the paint dries, they can contribute to low-level smog generation. Ask your estimator about low-VOC options.
Q: Are expensive paints better than cheaper alternatives?
A: While higher prices don’t always mean a better product, in this case it typically does. More expensive paints are made with higher quality pigments and resins that are more durable. The process used to make the paint will also impact quality. With high quality pigments you won’t have to apply as much paint.
Q: A contractor comes to paint my house and his employee falls off a ladder and gets hurt. Who pays for his injuries?
A: CertaPro Painters of Tacoma is fully licensed, bonded and insured. The homeowner will not be responsible.
Q: How do I know if a contractor carries insurance?
A: Ask for a certificate of insurance and check with the carrier before work begins to ensure that the policy is still in force.
Q: Does CertaPro Painters carry worker’s compensation and general liability insurance policies?
A: Yes, and at your request we can provide insurance certificates that name you as the certificate holder. CertaPro Painters of Tacoma is fully licensed, bonded and insured. We carry worker’s compensation through the state of Washington.