Southwest Community
Posted on January 16, 2018
Kelly and Sara Morlock, 20+ year residents of Chanhassen, were preparing to be empty nesters when life steered them in a different direction. While winding down from their corporate careers, they found themselves embarking on a different journey. In 2012, Kelly with 25 years in sales and marketing experience and Sara with over 20 years being a Director of Human Resources, began toying with the idea of owning their own business. With two kids in college and nothing holding them back, The Morlocks decided to combine the best of their knowledge and experience. They became the proud owners of CertaPro Painters – SW Metro.
CertaPro Painters – SW Metro is a full service painting company providing professional expertise with exceptional customer service for their customers. CertaPro services include residential and commercial painting, interior and exterior. Their crews have carpentry skills to repair and replace exterior wood surfaces. They can hang and remove wallpaper, complete interior drywall repairs and deck staining, to name a few of their many services.
CertaPro Painters – SW Metro is as an accredited member of the Better Business Bureau, 2014 Angie’s List Super Service Award recipient, a member of the SW Metro Chamber, Eden Prairie Chamber and Waconia Chamber.
One of the unique offerings CertaPro has for their customers is free color consultations to help in selecting the best colors for your project, as well as providing sample paint to try colors on your walls before making your final decisions – both at no additional cost. They offer a financing option for your project, approval with one simple phone call.
CertaPro’s payment requirements are different for the industry as well. They don’t ask for a deposit to start a project. In fact, they do not accept any payment until their customer is fully satisfied with the completion of their project. Customer payments are not deposited until one final phone call is made to be sure they are happy and verify it is ok to deposit their payment.
Kelly and Sara said, “Our goal is to create ‘Customers for Life’. The next time a painting need arises, our customer doesn’t have to go through the process of three estimates. They know us and trust us that we will take great care of our customers, their homes or businesses and provide a high quality paint job.
“The tag line for our business is ‘Because Painting is Personal’ and we truly believe that!” the Morlocks said. “The walls of your home or business, interior or exterior, are looked at every day, many times a day. We want you to love your walls and colors every time you look at them and remember what a great experience you had working with our company!”
The Morlocks go the extra mile to establish not only a repeat customer, but also one that will refer them to their friends and family. There is no greater compliment than a referral from a previous customer! As you can imagine, with values like these, they get plenty of referrals on a regular basis.
“We have been customers for a long time, know how we like to be treated and take our customer service above that line.” Sara said. “We truly listen to our customers, addressing concerns timely and partner with fabulous crews of dedicated, professional painters.
“It has been a very interesting, challenging and rewarding first 2 ½ years of our business life.” Kelly and Sara said. “There is nothing more satisfying for us than to have a customer thrilled with the end result of their project. We have forged many new relationships owning our business and have learned a great deal about ourselves.”
More than all of that though, Kelly and Sara love what they do. They love being a part of the South West Metro communities and the opportunity to make a difference in their customer’s lives.
Call CertaPro Painters – SW Metro today to schedule your free, no obligation estimate for your painting project! 1-800-GO-CERTA or 952/380.7184.
