Frequently Asked Questions
Based On Our Customers' Experiences
How do I get an estimate for painting my home? What appointment hours are available to me?
If you’re wanting to revitalize your home with a fresh coat of paint, CertaPro Painters of Rockford is here to help. Simply visit our website www.certapro.com and fill out the form with your contact information and project details for an estimate. Alternatively, you can call our toll-free number at 1-800-GO-CERTA to chat with a local CertaPro team member and schedule an appointment for your consultation. Our skilled painters will carefully guide you through the entire process and provide superior results that go above and beyond.
Are you an insured company?
Yes, CertaPro Painters of Rockford is a fully insured company. We are dedicated to ensuring our customers and employees have the security and assurance that comes from knowing that we carry liability insurance and workers’ compensation insurance in case any accidents or damage occur during the painting project. This coverage not only safeguards our customers, but also contributes to a safe working atmosphere for our experienced and skilled professionals. We understand how important this insurance coverage is to protect both our customers and employees, and we are proud to provide this extra protection.
Are The Workers On My Project Employees Or Subcontractors?
At CertaPro Painters of Rockford, we take pride in providing our clients with the highest quality of painting services. All of our painters are fully insured and bonded to ensure that your home or business is well-protected while we work on your project. Our experienced team and trusted subcontractors have years of experience working in the industry, guaranteeing that all of our work is completed with excellent craftsmanship and customer satisfaction. We only use materials and techniques that meet or exceed industry standards, ensuring that your paint job will be long-lasting and beautiful. With us, you can always trust that your project is in capable hands.
As The Estimator, Are You Going To Be Personally Involved In My Job? If Not, How Will My Project Be Managed?
CertaPro Painters of Rockford is committed to delivering the highest quality painting services and guaranteeing customer satisfaction. We assign each job a dedicated project manager, who is your main point of contact throughout the entire process. This individual will coordinate with our painting crew and stay in constant communication with you, addressing any questions or concerns that may arise during the project. Their expertise and commitment to excellence ensures that your job is completed on time and up to your expectations
We use a proprietary system called the Certainty Service System to ensure consistent communication and quality across all projects. This system includes a detailed project timeline, daily updates on the project’s progress, and a customer feedback survey at the end of the project to ensure complete satisfaction.
For any painting project, the size of the team present at any given time will depend on the overall size of the job. Generally, smaller projects like painting a single room or area may involve only 1-2 painters. Conversely, larger projects such as painting an entire house or commercial property may require a bigger crew with several painters onsite. The project manager will be able to provide more detailed information about the number of workers and their specific duties for your particular project.
What Kind Of Training Do Your Employees Receive? How Often?
CertaPro Painters of Rockford is dedicated to offering the best possible training opportunities for our employees and partners. We strive to provide comprehensive classroom instruction, as well as on-the-job training in a variety of topics so that our painters can consistently provide top quality painting services. Our commitment to excellence ensures that we are providing our personnel with the tools and knowledge necessary to deliver services of exceptional quality, including:
-Surface preparation techniques
-Proper use of tools and equipment
-Paint selection and color consultation
-Safety procedures and best practices
-Customer service and communication skills
We provide ongoing training and development opportunities to our employees to ensure that they stay up-to-date on the latest techniques and industry standards.
CertaPro Painters of Rockford is dedicated to the safety and wellbeing of all its employees, customers, and their property. We prioritize workplace safety and proudly offer workers’ compensation insurance to ensure that all personnel involved in our painting projects stay safe and secure. Our commitment to a safe working environment gives our customers the assurance that their painting project is being completed with care and responsibility. In the unlikely event of an injury or accident, our workers’ compensation coverage guarantees that all medical costs, lost wages, and related expenses are taken care of to ensure everyone gets the support they need. We strive to be a responsible employer and maintain a safe work environment for everyone involved.
I’m Concerned About Safety. Do You Have A Written Safety Program Or Any On-Going Safety Training For Your Workers?
At CertaPro Painters of Rockford, we are dedicated to creating a safe and secure working environment for our employees and customers. We have designed a comprehensive safety program that outlines the policies, procedures, and training protocols needed to prevent any potential accidents or injuries. This includes guidelines for using tools and equipment safely, wearing protective gear, and identifying potential risks in the workplace. By following these regulations, we strive to ensure the safety of our staff and customers at all times.
We are committed to the safety of our employees and regularly assess job sites for any potential hazards. We provide our workers with necessary personal protective equipment such as goggles, respirators and gloves to ensure their protection from any dangers. Additionally, we also provide ongoing training and regular audits to ensure compliance with safety protocols. We take great pride in providing a safe working environment for our employees and strive to maintain it as a top priority.
CertaPro Painters of Rockford is devoted to upholding the safety of our personnel and customers. We strictly abide by all applicable safety regulations and protocols in order to maintain a secure work environment. Our dedication to safety does not stop there, however – we are continually striving to review and improve our safety program so that we can continue to provide the utmost protection for everyone.
Is Your Company A Member Of The Better Business Bureau, A Local Chamber Of Commerce, Or Any Trade Associations?
CertaPro Painters of Rockford is proud to be a part of numerous industry associations and organizations, including the Better Business Bureau (BBB) and the Painting and Decorating Contractors of America (PDCA). We also participate in local Chambers of Commerce in the areas we serve. Our dedication to providing outstanding service has earned us a remarkable reputation in the painting industry. We are committed to delivering superior quality work and an unparalleled customer experience. This has enabled us to become well-respected members of the business communities where our clients reside and operate.
CertaPro Painters of Rockford is committed to providing its customers with the highest standards of business ethics and customer service. As a proud certified member of the Better Business Bureau, they are dedicated to building trust through transparency and accountability. Customers can use the BBB’s platform to provide reviews and feedback about their experiences with CertaPro Painters, allowing the company to stay up to date with customer needs and concerns.
CertaPro Painters of Rockford is proud to be a part of the PDCA (Painting & Decorating Contractors of America), as it demonstrates their commitment to upholding the highest standards and best practices in the painting industry. Through access to educational resources and support, they are able to guarantee excellent workmanship and customer service. By being a part of the PDCA, CertaPro Painters can stay abreast of industry developments and best practices as well as leverage the collective experience of experienced professionals in their field. This ensures that customers receive top-notch service and results every time.
CertaPro Painters of Rockford actively engages with the local business community to stay connected with their customers and other businesses in the area. Through this involvement, they are able to further understand their customers’ needs and preferences. Additionally, it allows them to build strong relationships with other local businesses. This commitment to participating in their local business community helps CertaPro Painters of Rockford to remain an active, integral part of the area.
How Long Is Your Warranty, What Does It Cover, And How Is It Funded?
At CertaPro Painters of Rockford, we provide our customers with a comprehensive 2-year warranty to guarantee their peace of mind and protect their investment. Our warranty covers the workmanship and materials used for the project, ensuring that any peeling or fading paint will be fixed or replaced at no additional cost. This warranty is funded entirely by CertaPro Painters and does not rely on any third-party insurance or guarantee.
If our customers experience any problems with their painting project that are covered by the warranty, we will send a team of professionals to address the issue and make any necessary repairs. We take customer service very seriously and strive to provide excellent workmanship for many years of satisfaction. Our goal is always to ensure that our clients are satisfied with the results of our work.
What is your typical preparation process for interior projects? Exterior? Cabinetry?
CertaPro Painters of Rockford adopts a thorough approach to each painting job, regardless of whether it’s an interior, exterior or cabinet refinishing. We customize our preparation process according to the requirements of the project and the condition of the surfaces that need to be painted. Every step we take ensures our clients receive a high-quality painted finish that will last for years. Preparation processes can differ from one project to the next, but the end result is always the same: a stunning and durable paint job.
Interior Painting Projects:
-Moving furniture and other objects away from the painting area and covering them with plastic drop cloths
-Removing switch plates, outlet covers, and other fixtures from walls
-Filling small holes and cracks with spackle or equivalent filler
-Applying painter’s tape to protect baseboards, window frames, and other areas that will not be painted
-Priming the surfaces to be painted when necessary to ensure adhesion and even coverage
-Applying the finish coats of paint using professional-grade tools and techniques
Click here for more information on our interior painting services.
Exterior Painting Projects:
-Power washing or hand washing the surfaces to be painted to remove dirt, debris, and other contaminants
-Scraping any loose or peeling paint
-Filling any cracks or holes in the surfaces with appropriate materials
-Caulking any gaps or joints to prevent water infiltration and improve energy efficiency, where previous caulk has failed
-Applying primer to ensure proper adhesion of the topcoat when necessary
-Applying the finish coats of paint or stain using professional-grade tools and techniques
Click here for more information on our exterior painting services.
Cabinetry Painting Projects:
-Removing cabinet doors, drawers, and hardware
-Cleaning and sanding the surfaces to be painted to ensure a smooth and even finish
-Filling any holes or cracks in the surfaces and smoothing them out
-Applying painter’s tape to protect any areas that will not be painted
-Applying a deglosser to ensure proper adhesion of the paint
-Priming the surfaces to be painted to ensure adhesion and even coverage
-Applying the finish coats by spray applications to door and cabinet faces in our climate-controlled spray shop
Click here for more information about our cabinetry services.
Overall, CertaPro Painters of Rockford takes great pride in the care and attention to detail that goes into our preparation process. We strive to ensure that every painting project is thorough and comprehensive, which helps guarantee a high-quality and durable finish. Our dedication to excellence ensures that your space looks beautiful for years to come.
What Kind Of Materials and Equipment Do You Typically Use?
For our painting projects, we only employ the finest quality materials and equipment to guarantee a professional look that stands the test of time. Depending on the unique needs of each project, certain specific materials and tools may be required.
Materials:
-High-quality paints and stains from reputable manufacturers, including low or no VOC (volatile organic compound) options that are environmentally friendly and non-toxic.
-Professional-grade painting tools, including brushes, rollers, and sprayers that are designed for maximum efficiency and quality results.
-Specialty coatings and finishes, such as epoxy floor coatings and specialized industrial coatings for commercial projects.
Equipment:
-Ladders and scaffolding to safely reach high areas for exterior painting projects.
-Drop cloths and plastic sheeting to protect furniture, floors, and other surfaces from paint splatter or damage.
-Power washers to prepare surfaces for painting.
-High-quality paint sprayers and other painting tools for efficient and accurate application.
CertaPro Painters of Rockford is dedicated to using safe and non-toxic materials and supplies for each painting job. We supply a variety of low or no VOC options that are both eco-friendly and functional in homes, schools, and businesses. Our dedication to sustainability and ecology has never hindered the quality of our services or the performance of our products. We always aim to practice activities that are beneficial to the environment, allowing us to deliver superior service and outstanding outcomes for all our customers.
What is your policy for bad weather conditions? When will you not paint?
CertaPro Painters of Rockford takes the weather into account when determining whether a painting job should take place. We usually do not paint in the following conditions:
Rain or high humidity: Moisture can have a detrimental effect on the adhesion of paint, leading to an unsatisfactory finish. Furthermore, wet paint is susceptible to destruction by rain or other elements of the weather.
Extreme temperatures: Extreme temperatures, both hot and cold, can have an adverse effect on paint performance. If the temperature is too high or too low, the paint may dry either too quickly or too slowly, resulting in an uneven, unsatisfactory finish.
High winds: Strong winds can cause dust, debris, and other contaminants to stick to wet paint, resulting in an uneven finish.
CertaPro Painters of Rockford is dedicated to ensuring that customers are satisfied with their results, no matter the weather conditions. In the event of inclement weather being forecasted, we will work closely with our clients to rearrange the timeline so that a safe and optimal environment can be created for completion of the project. We understand that the weather can be constantly changing, so all parties will be updated regularly and the project will be completed with utmost care and speed.
Do you offer color consultation services? How will this affect the overall cost of my project?
CertaPro Painters of Rockford are committed to helping you make the right color choices for your painting project. Their professional color consultation services provide helpful advice and guidance to ensure that you select colors that perfectly suit your space. Their experienced consultants can help coordinate colors between various rooms or areas, or assist in selecting the ideal colors for your project. With CertaPro Painters of Rockford’s color consultation services, you can trust that you’re making the best decision for your space and have peace of mind in knowing that your colors will be perfect for the job.
Click here to check out the CertaPro Color Visualizer and try some new colors.
Do you provide deck-staining services?
Yes, CertaPro Painters of Rockford offer deck-staining services as part of our comprehensive exterior painting and staining services. Our deck staining service helps to protect your outdoor structure from wear and tear caused by harsh weather conditions, making it last longer while preserving its beautiful appearance. With our professional staining services, you can rest assured that your deck will be properly protected and enhanced, allowing its natural beauty to shine.
The duration of a deck-staining project varies depending on multiple factors, such as the size of the deck, the condition of the wood, and the services being performed. Generally speaking, most deck-staining projects can take from one to three days to complete. This includes preparation work, staining and proper cleanup after finishing.
It is recommended that someone be present when our crew arrives to provide access to the area where the deck is located. To ensure a successful project, we will coordinate a mutually convenient schedule and keep you informed of our progress and any potential issues. If you are unable to be present at the time of service, we can arrange for a key or access code to be collected from you before the start of the project. This will enable us to gain entry and begin work promptly.
Click here for more information about our deck-staining services.
What will be cleaned up after the job is finished? What should I expect out of the closing process?
At CertaPro Painters of Rockford, our teams are committed to leaving your space clean and orderly at the end of each day and when the project is finished. In order to avoid any damage which may be caused by paint spatters or drips, our painters will cover and protect all furniture, floors, and other surfaces. At the end of every working day, they will make sure that their workspace is neat and that all tools and materials are stored away safely. While there may be some messes left behind during the course of the job, a complete clean up will always be done once everything has been completed.
Once the project is complete, our team will conduct a final inspection to verify that all areas have been properly cleaned and all debris has been disposed of. We will also take away all our tools and supplies from the site, leaving you with a freshly painted area and an orderly home.
At the conclusion of the project, our team will complete a thorough review with you to ensure your complete satisfaction. We’ll address any potential concerns and walk you through the touch-up or maintenance process needed to keep your space looking beautiful. In addition, we can answer all questions regarding warranty coverage and provide you with the necessary documentation so that you can have peace of mind knowing your space is protected for the future.
Areas We Serve
Project Information
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