Frequently Asked Questions

How do I get an estimate for painting my home? What appointment hours are available to me? 

To get an estimate for painting your home with CertaPro Painters of Milwaukee, you can start by visiting our website at www.certapro.com and filling out a form with your contact information and some details about the project. You can also call our toll-free number at 1-800-GO-CERTA to schedule a consultation with a local CertaPro representative.

Are you an insured company?

Yes, CertaPro Painters of Milwaukee is an insured company. We carry liability insurance and workers’ compensation insurance to protect our customers and employees in case of accidents or damage that may occur during the painting project. This insurance coverage provides peace of mind for homeowners and ensures that they will not be held responsible for any accidents or damages that may occur during the project.

Are The Workers On My Project Employees Or Subcontractors?

We use a combination of employees and subcontractors to complete our painting projects. We have a team of professional painters who are trained, experienced, and dedicated to providing high-quality work. All painters at CertaPro Painters of Milwaukee receive regular training and follow a set of guidelines and standards to ensure consistency across all projects.

As The Estimator, Are You Going To Be Personally Involved In My Job? If Not, How Will My Project Be Managed?

CertaPro Painters of Milwaukee typically assigns a dedicated project manager to oversee each painting project. The project manager will be your main point of contact throughout the project, and they will be responsible for ensuring that the work is completed according to the estimate and to your satisfaction.

We use a proprietary system called the Certainty Service System to ensure consistent communication and quality across all projects. This system includes a detailed project timeline, daily updates on the project’s progress, and a customer feedback survey at the end of the project to ensure complete satisfaction.

The number of people on location at any given time will depend on the scope of your project. For smaller projects, such as painting a single room or a small area, there may only be one or two painters on site at a time. For larger projects, such as painting an entire home or commercial property, there may be several painters on site at a time. The project manager will be able to provide more specific information about the number of workers on site for your project.

What Kind Of Training Do Your Employees Receive? How Often?

CertaPro Painters of Milwaukee provides extensive training to our employees/partners to ensure that they have the skills and knowledge needed to provide high-quality painting services. The training program includes both classroom instruction and on-the-job training, and covers a wide range of topics, including:

-Surface preparation techniques
-Proper use of tools and equipment
-Paint selection and color consultation
-Safety procedures and best practices
-Customer service and communication skills

We provide ongoing training and development opportunities to our employees to ensure that they stay up-to-date on the latest techniques and industry standards.

CertaPro Painters of Milwaukee covers all of our employees with workers’ compensation insurance. This insurance provides financial protection for employees who are injured on the job, and covers medical expenses, lost wages, and other related expenses. This insurance coverage protects both the employees and the customers, ensuring that any accidents or injuries that occur during the painting project are covered and handled appropriately.

What is your typical preparation process for interior projects? Exterior? Cabinetry?

CertaPro Painters of Milwaukee follows a comprehensive preparation process for all of our painting projects, whether it’s an interior or exterior project or painting cabinetry. The specific steps of the preparation process can vary depending on the project’s needs and the condition of the surfaces being painted, but generally include the following:

Interior Painting Projects:

-Moving furniture and other objects away from the painting area and covering them with plastic drop cloths
-Removing switch plates, outlet covers, and other fixtures from walls
-Filling small holes and cracks with spackle or equivalent filler
-Applying painter’s tape to protect baseboards, window frames, and other areas that will not be painted
-Priming the surfaces to be painted when necessary to ensure adhesion and even coverage
-Applying the finish coats of paint using professional-grade tools and techniques

Click here for more information on our interior painting services.

Exterior Painting Projects:

-Power washing or hand washing the surfaces to be painted to remove dirt, debris, and other contaminants
-Scraping any loose or peeling paint
-Filling any cracks or holes in the surfaces with appropriate materials
-Caulking any gaps or joints to prevent water infiltration and improve energy efficiency, where previous caulk has failed
-Applying primer to ensure proper adhesion of the topcoat when necessary
-Applying the finish coats of paint or stain using professional-grade tools and techniques

Click here for more information on our exterior painting services.

Cabinetry Painting Projects:

-Removing cabinet doors, drawers, and hardware
-Cleaning and sanding the surfaces to be painted to ensure a smooth and even finish
-Filling any holes or cracks in the surfaces and smoothing them out
-Applying painter’s tape to protect any areas that will not be painted
-Applying a deglosser to ensure proper adhesion of the paint
-Priming the surfaces to be painted to ensure adhesion and even coverage
-Applying the finish coats by spray applications to door and cabinet faces in our climate-controlled spray shop

Click here for more information about our cabinetry services.

Overall, CertaPro Painters of Milwaukee takes great care to ensure that our preparation process is thorough and comprehensive, which helps to ensure a high-quality and long-lasting finish for our painting projects.

Do you offer color consultation services? How will this affect the overall cost of my project?

Yes, CertaPro Painters of Milwaukee offers color consultation services to help customers choose the best color scheme for their painting project. Color consultation can be a valuable service, especially for those who are unsure of what colors to choose or need help coordinating colors for different rooms or areas.

Click here to check out the CertaPro Color Visualizer and try some new colors.

Do you provide deck-staining services?

Yes, CertaPro Painters of Milwaukee provides deck-staining services as part of our exterior painting and staining services. Staining your deck can help protect it from weather damage, extend its lifespan, and enhance its natural beauty.

The time it takes to complete a deck-staining project can vary depending on the size of the deck, the condition of the wood, and the specific services being performed. In general, a standard deck-staining project can take anywhere from one to three days to complete, including preparation, staining, and cleanup.

You do not necessarily need to be home during the time of service, although we do recommend that someone is available to let our crew into the area where the deck is located. Our team will work with you to establish a convenient schedule for your project, and we will communicate with you regularly throughout the process to keep you informed of our progress and any issues that may arise. If you cannot be present during the project, we can arrange to collect a key or access code from you in advance so that we can enter the property and begin work as scheduled.

Click here for more information about our deck-staining services.

What will be cleaned up after the job is finished? What should I expect out of the closing process?

At CertaPro Painters of Milwaukee, our crews are committed to leaving a clean and orderly workspace at the end of each day and at the completion of the project. During the project, our painters will cover and protect your furniture, flooring, and other surfaces to prevent damage from drips or spills. At the end of each day, they will clean up their workspace and ensure that all tools and materials are stored safely. Please note, there may be some persistent mess for the duration of the project. A thorough final clean up will be completed at the end of the job.

After the project is complete, our crew will conduct a final walk-through to ensure that all areas have been properly cleaned and that any debris or trash has been removed. We will also remove all of our equipment and materials from the site, leaving you with a beautifully painted space and a clean and tidy home.

As part of the closing process, our team will also review the project with you to ensure that you are completely satisfied with the work that has been done. We will address any concerns or questions you may have and provide you with any necessary touch-up or maintenance instructions to help ensure the long-term beauty and durability of your newly painted space. Additionally, we will provide you with our warranty information and answer any questions you may have about our warranty coverage.