Frequently Asked Questions

Based on Our Customers' Experiences

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How do I get an estimate for painting my home? What appointment hours are available to me? 

If you’re looking to get a painting project started at your home, CertaPro Painters of Madison is the answer. Estimating your painting job with CertaPro doesn’t have to be complicated – just visit our website at and fill out a form with your contact information and details about the project. Alternatively, you can call our toll-free number at 1-800-GO-CERTA to schedule an appointment with a local CertaPro representative who will provide an estimate for your project. With CertaPro Painters of Milwaukee, it’s easy and stress-free to get started with painting your home. Get in touch today!

Are you an insured company?

CertaPro Painters of Madison is fully insured to safeguard both our customers and our workers. Our liability insurance and workers’ compensation insurance policies provide an extra layer of protection in case of accidents or damage that might occur during the painting project. This coverage gives homeowners the assurance they need that they won’t be held liable for any problems that may arise during the job. Having peace of mind when it comes to home improvement projects is important to us, which is why we make sure our insurance coverage is up-to-date and always provides the necessary protection for all involved.

Are The Workers On My Project Employees Or Subcontractors?

At CertaPro Painters of Madison, we employ a team of professional painters who are highly trained and experienced in delivering superior quality work. Through regular training, our painting crew is kept up to date on the latest techniques and procedures to ensure consistent results across each project. We also utilize subcontractors to complete certain tasks depending on the project’s scope and specific needs. Our strict adherence to standards of quality, safety, and customer service means that you can trust us with your painting project from start to finish. We are committed to providing the highest level of workmanship every time.

As The Estimator, Are You Going To Be Personally Involved In My Job? If Not, How Will My Project Be Managed?

For any painting project, CertaPro Painters of Madison will assign a dedicated project manager to be your main point of contact. This individual will coordinate the entire process and see that the painting job is done according to specifications within the estimated timescale. They’ll also ensure that you are satisfied with the results. With their oversight, you can trust that the work will be done to a high standard and with great attention to detail. With CertaPro Painters of Madison, you can be sure your project is in good hands.

We use a proprietary system called the Certainty Service System to ensure consistent communication and quality across all projects. This system includes a detailed project timeline, daily updates on the project’s progress, and a customer feedback survey at the end of the project to ensure complete satisfaction.

The number of painters present on site for your project will depend on the scope of the work. For smaller projects, such as painting one room or a limited area, you may only need one or two painters to complete the job. However, if you require an entire home or commercial property to be painted, more painters may be necessary. Your project manager will be able to provide an accurate estimate of the number of painters that will be present on site for your specific task. This information can help you plan accordingly and ensure the job is completed in a timely and efficient manner.

What Kind Of Training Do Your Employees Receive? How Often?

At CertaPro Painters of Madison, we strive to provide the highest quality painting services and take great care when it comes to training our employees. Our training program combines classroom instruction with on-the-job experience, enabling them to obtain the skills necessary for success. Our comprehensive training curriculum covers a variety of topics, such as:

-Surface preparation techniques
-Proper use of tools and equipment
-Paint selection and color consultation
-Safety procedures and best practices
-Customer service and communication skills

We provide ongoing training and development opportunities to our employees to ensure that they stay up-to-date on the latest techniques and industry standards.

At CertaPro Painters of Madison, we ensure that our employees are provided with the best protection possible by offering workers’ compensation insurance. This coverage is designed to provide employees who are injured on the job with financial support for their medical expenses, lost wages, and other related expenses. Not only does this policy safeguard our employees, but it also helps to protect our customers. By having workers’ compensation insurance, any accidents or injuries that occur while working at a painting project are taken care of in the most efficient way possible. We are committed to providing our employees and customers with the highest level of security.


I’m Concerned About Safety. Do You Have A Written Safety Program Or Any On-Going Safety Training For Your Workers?

At CertaPro Painters of Madison, we take safety seriously. Our comprehensive written safety program ensures that all of our workers and customers are safe on the job site. This program includes policies and procedures for preventing workplace accidents and injuries, as well as guidelines for using tools and equipment safely, wearing necessary protective gear, and identifying potential hazards. Additionally, we provide ongoing safety training to our workers to ensure that they are up to date on the latest safety standards and procedures. Our commitment to safety ensures that all our jobs are completed in a safe and efficient manner.

Our commitment to safety does not end with the written program and training. We are also dedicated to regularly auditing our job sites to identify any potential hazards and ensure that workers are following all applicable safety protocols. To provide an extra layer of protection, we equip our workers with personal protective equipment such as goggles, respirators, and gloves while they are on the job. This helps us to protect our workforce and ensure that everyone is safe while engaging in their tasks. In this way, we are serious about promoting a safe workplace for all of our employees.

At CertaPro Painters of Madison, we take safety seriously and are dedicated to providing a safe work environment. We make sure to adhere to all applicable safety regulations and standards while also striving to improve our safety program so that we can maintain the highest level of safety for everyone involved. It is through this commitment that we can guarantee every employee and customer’s safety and peace of mind.

Is Your Company A Member Of The Better Business Bureau, A Local Chamber Of Commerce, Or Any Trade Associations?

At CertaPro Painters of Madison, we are proud to be an active member of various industry organizations and associations such as the Better Business Bureau (BBB) and the Painting and Decorating Contractors of America (PDCA). We also stay engaged with local Chambers of Commerce in many communities where we work. Our commitment to these organizations underscores our commitment to professional excellence and high-quality painting services.

As a member of the BBB, CertaPro Painters of Madison has committed to upholding high standards of business ethics and customer service. The BBB provides a platform for customers to leave reviews and feedback about their experiences with the company, which helps to ensure transparency and accountability.

As part of the Painting and Decorating Contractors of America (PDCA), CertaPro Painters of Madison is dedicated to upholding industry standards and best practices. Through access to PDCA education and resources, we are able to continuously provide our customers with the highest quality workmanship and outstanding customer service. We take pride in investing in our knowledge and skills to better serve our customers. With PDCA membership, we are proud to be part of an organization that is dedicated to preserving the professional painting industry. We strive to exceed both industry standards and customer expectations at every opportunity.

Being involved in local Chambers of Commerce allows CertaPro Painters of Madison to be a part of the local business community and stay connected with local customers and businesses. This involvement can help the company to better understand the needs and preferences of their customers and to build relationships with other local businesses.

How Long Is Your Warranty, What Does It Cover, And How Is It Funded?

CertaPro Painters of Milwaukee provides a comprehensive warranty on all of our painting projects to give our customers peace of mind and ensure that their investment is protected. The warranty contains the following:

Workmanship Warranty: This covers any defects in the workmanship of the painting project for 2 years.

Materials Warranty: This covers any defects in the materials used for the painting project, such as peeling or fading paint, for 2 years.
The warranty is funded by CertaPro Painters and is not contingent upon any third-party insurance or guarantee. CertaPro Painters has the financial resources to honor the terms of the warranty and ensure that our customers are satisfied with the quality of our work.

CertaPro Painters of Madison is dedicated to providing the highest level of customer satisfaction. We stand behind our work and provide a warranty to cover any issues that may arise with your painting project. In the event that you experience an issue covered under the warranty, we will send out a crew to take care of it and make any necessary repairs. Our goal is to exceed your expectations and deliver a finished product that you will be proud of for the years to come. With CertaPro Painters of Madison, you can be sure that you are in good hands.


What is your typical preparation process for interior projects? Exterior? Cabinetry?

CertaPro Painters of Madison follows an all-encompassing preparation process for each and every painting project, from interior to exterior, or even cabinetry. The exact steps may vary depending on the nature of the job and condition of the surfaces being painted; however, it typically involves:

Interior Painting Projects:

-Moving furniture and other objects away from the painting area and covering them with plastic drop cloths
-Removing switch plates, outlet covers, and other fixtures from walls
-Filling small holes and cracks with spackle or equivalent filler
-Applying painter’s tape to protect baseboards, window frames, and other areas that will not be painted
-Priming the surfaces to be painted when necessary to ensure adhesion and even coverage
-Applying the finish coats of paint using professional-grade tools and techniques

Click here for more information on our interior painting services.

Exterior Painting Projects:

-Power washing or hand washing the surfaces to be painted to remove dirt, debris, and other contaminants
-Scraping any loose or peeling paint
-Filling any cracks or holes in the surfaces with appropriate materials
-Caulking any gaps or joints to prevent water infiltration and improve energy efficiency, where previous caulk has failed
-Applying primer to ensure proper adhesion of the topcoat when necessary
-Applying the finish coats of paint or stain using professional-grade tools and techniques

Click here for more information on our exterior painting services.

Cabinetry Painting Projects:

-Removing cabinet doors, drawers, and hardware
-Cleaning and sanding the surfaces to be painted to ensure a smooth and even finish
-Filling any holes or cracks in the surfaces and smoothing them out
-Applying painter’s tape to protect any areas that will not be painted
-Applying a deglosser to ensure proper adhesion of the paint
-Priming the surfaces to be painted to ensure adhesion and even coverage
-Applying the finish coats by spray applications to door and cabinet faces in our climate-controlled spray shop

Click here for more information about our cabinetry services.

Overall, CertaPro Painters of Madison goes the extra mile to make sure that our preparation is done properly and thoroughly. This attention to detail guarantees a beautiful and durable finish for every painting project we do.

maroon and white exterior madison wi

What Kind Of Materials and Equipment Do You Typically Use?

For our painting projects, we utilize only top-notch materials and equipment to ensure a professional and durable result. Depending on the specific requirements of each project, the supplies used may vary; however, they typically include:


-High-quality paints and stains from reputable manufacturers, including low or no VOC (volatile organic compound) options that are environmentally friendly and non-toxic.
-Professional-grade painting tools, including brushes, rollers, and sprayers that are designed for maximum efficiency and quality results.
-Specialty coatings and finishes, such as epoxy floor coatings and specialized industrial coatings for commercial projects.


-Ladders and scaffolding to safely reach high areas for exterior painting projects.
-Drop cloths and plastic sheeting to protect furniture, floors, and other surfaces from paint splatter or damage.
-Power washers to prepare surfaces for painting.
-High-quality paint sprayers and other painting tools for efficient and accurate application.

CertaPro Painters of Madison is committed to providing a safe and healthy environment for our customers, employees, and the communities we serve. We use only non-toxic materials and equipment during all our painting projects. Our experienced professionals ensure that proper safety measures are followed at every step of the process. We strive to provide top-quality painting services while taking special care to safeguard the safety of our customers and employees. We take pride in our reputation for meeting the highest standards when it comes to quality, safety, and customer satisfaction.

What is your policy for bad weather conditions? When will you not paint?

CertaPro Painters of Madison pays close attention to weather conditions and takes various factors into account when making decisions about whether or not to paint. Generally, painting is not recommended in:

Rain or high humidity: Moisture can cause paint to not adhere properly, resulting in a poor finish. Additionally, wet paint can be easily damaged by rain or other weather conditions.

Extreme temperatures: Very hot or very cold temperatures can affect the performance of paint and cause it to dry too quickly or too slowly, resulting in a poor finish.

High winds: Strong winds can cause dust, debris, and other contaminants to stick to wet paint, resulting in an uneven finish.

We will also work to minimize disruption to the customer’s home and, if necessary, provide temporary protection from any weather-related damage that could occur. Our team of experts is committed to providing the best possible painting experience for our customers. By keeping customers informed throughout the process and working with them to develop a plan that fits their needs and schedule, CertaPro Painters of Madison is the easiest and most reliable way to get your home or business painted in any weather.


Do you offer color consultation services? How will this affect the overall cost of my project?

We have a team of experienced professionals who are more than happy to provide personalized color guidance and advice. Our knowledgeable staff is trained to work with customers on the best colors for their project, taking into account their lifestyle, lighting conditions, and personal preferences. With our help, you can be sure that you’ll end up with the perfect color scheme for your home or business. So don’t hesitate to contact us today and let us help you find the perfect color pallet for your space!

Click here to check out the CertaPro Color Visualizer and try some new colors.

Do you provide deck-staining services?

We use high quality stains and sealers to restore your deck’s natural glow and extend its life. With our expertise, you can trust that the job will be done right. We’ll prep the surface, apply the stain evenly, and take care to clean up any messes or spills before we leave. Our team of experienced painters will work with you to find the perfect shade and finish for your deck.

The time it takes to complete a deck-staining project can vary depending on the size of the deck, the condition of the wood, and the specific services being performed. In general, a standard deck-staining project can take anywhere from one to three days to complete, including preparation, staining, and cleanup.

The length of a deck-staining project can differ depending on the size of the deck, the condition of the wood, and what services are needed. Generally, a standard deck-staining job might take one to three days for completion, including preparation work, stain application, and tidying up afterward. The total time necessary could increase if multiple coats of stain are required or the wood is in rough condition. Additionally, the size and complexity of the deck can also affect how long it takes to finish staining. To an accurate estimate on time needed, contact a professional staining service to assess project.

Click here for more information about our deck-staining services.

What will be cleaned up after the job is finished? What should I expect out of the closing process?

At CertaPro Painters of Madison, our crews are dedicated to maintaining clean and organized workspaces throughout the entire project. They will take extra care to cover and protect your furniture, flooring, and other surfaces to safeguard them from corrosion or stains caused by paint drips and spills. Each day they finish work, they will thoroughly clean up the workspace and store all tools and materials safely. Please be aware that some level of mess may still exist during the duration of the project. When our crews are finished, they will make sure to leave your home with a spotless finish by performing a thorough final cleanup.

Once the project is finished, our team will do a full walk-through to make sure that all areas are thoroughly cleaned and any mess or debris has been taken care of. We will also take out all of our tools and supplies from the area, leaving you with a freshly painted space and an orderly residence. All that’s left for you to do is sit back, relax, and enjoy your newly updated space.

At the end of our project, we will conduct a thorough review with you to confirm that you are completely satisfied with the results. We’ll address any questions or concerns you may have and provide instructions for long-term care of your newly painted space. Our warranty information will also be reviewed, and all questions about coverage answered. This ensures that you are confident in the quality of our work and that your space will remain beautiful for years to come.

color swatches

Areas We Serve