Questions About Our Process and Our People

We highly recommend getting in touch with your project estimator either by phone or email to communicate your decision to move forward with the project. The moment your decision reaches the estimator, it’s communicated to our operations team. Then, a member of our team will reach out to you to arrange the scheduling of your project. A Next Step Letter, filled with pertinent details and preparatory guidelines for your project’s commencement, will also be sent your way by email.

You should be aware that our painting staff is comprised of long-term professional painters. We emphasize the importance of hiring, developing, appreciating, and maintaining top-notch painting professionals. Most have remained loyal to us for many years. This commitment to nurturing and expansion has enabled us to maintain a remarkably stable workforce in an industry infamous for its transient labor force.

If you have any questions or concerns regarding your project prior to the project starting, please contact your estimator. If you have a question during your project, each crew has a dedicated Job Site Supervisor to help guide you through the process. Additionally, each project has an assigned project manager to ensure your project goes according to plan.

At the outset of any project, our commitment is unwavering until completion, so as to cause the least possible interference to your daily life. Nevertheless, weather conditions can influence the commencement and duration of your exterior project. Your estimator and scheduler will provide an accurate estimation of the timeline for your project.

Our team is committed to adapting to your timetable as effectively as possible. Some of our clients prefer that we proceed with the project while they’re not home, while others don’t. We can adjust to any circumstance, but we kindly ask you to inform us in advance if you anticipate being unavailable when the work is in progress. Additionally, in case we’re asked to completely withdraw from the project (which means removing all equipment, paint, resources, tools, drop sheets, masks, etc.) and then reschedule to complete it at a future date, a minor fee is imposed to account for the extra disassembly and reassembly costs.

When it comes to exterior projects, a variety of activities can be carried out under light drizzle or haze, including power washing and scraping. However, the application of sealants, primer, or paint cannot be carried out in damp conditions. Under such circumstances, we need to allow the house to adequately dry. We promise to adhere to necessary waiting times to guarantee that the protective coverings we use result in a reliable, top-quality finish on your home.