Frequently Asked Questions
Based on Our Customers' Experiences
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Are you an insured company?
Yes, CertaPro Painters of East Central Wisconsin is an insured company. We carry liability insurance and workers’ compensation insurance to protect our customers and employees in case of accidents or damage that may occur during the painting project. This insurance coverage provides peace of mind for homeowners and ensures that they will not be held responsible for any accidents or damages that may occur during the project.
Can you help me choose colors? Do you offer color consultation services?
Yes, CertaPro Painters of East Central Wisconsin offers color consultation services to help customers choose the best color scheme for their painting project. Color consultation can be a valuable service, especially for those who are unsure of what colors to choose or need help coordinating colors for different rooms or areas. While we can offer assistance, keep in mind, the final color decision is yours.
What Brand of Paint do you use?
We always apply high quality products for our painting projects. We mostly utilize products from Sherwin Williams, however we can use another brand if you have a specific preference (and it is readily available) as long as it is of high quality.
For exterior projects, what do I need to do before the paint crew arrives?
- Spray all active bee nests or hire an exterminator
- Ensure crew has access to all project areas
- Make sure all windows are closed prior to washing
- Remove all electronics from painting areas
- Remove outdoor décor and furniture
- Trim or pull landscaping away from areas being painted
- Ensure that the water to outside faucets has been turned on inside your home or business
For interior projects, what do I need to do before the paint crew arrives?
- Allow clear access to work areas
- Place moveable furniture to allow a perimeter for painting. If you need assistance in moving furniture, we are glad to help, simply let us know at the time of the estimate
- Remove from walls all artwork, pictures and wall mounted electronics
- Remove fragile items and plants from work spaces
- Empty cabinets if they are being painted
Can the paint crew also do Carpentry or Wood Repair?
The majority of our crews are skilled at minor carpentry and wood repair. You can discuss this at the time of the estimate with our sales consultant. If the amount of repair is extensive, we also have access to outside resources who can provide these services.
Will I save money if I buy the materials?
Not likely. Because of our high volume, we get major discounts with most paint manufacturers. If you want the best materials for the lowest price, let us get them for you.
- How Long Is Your Warranty, What Does It Cover, And How Is It Funded?
CertaPro Painters of East Central Wisconsin provides a comprehensive warranty on all of our painting projects to give our customers peace of mind and ensure that their investment is protected. The warranty contains the following:
Workmanship Warranty: This covers any defects in the workmanship of the painting project for 2 years.
Materials Warranty: This covers any defects in the materials used for the painting project, such as peeling or fading paint, for 2 years.
The warranty is funded by CertaPro Painters and is not contingent upon any third-party insurance or guarantee. CertaPro Painters has the financial resources to honor the terms of the warranty and ensure that our customers are satisfied with the quality of our work.
If a customer experiences any issues with their painting project that are covered under the warranty, CertaPro Painters of East Central Wisconsin will send a crew to address the issue and make any necessary repairs. We pride ourselves on providing exceptional customer service and ensuring that our customers are happy with the results of their painting project for years to come.
Click here to see more information: https://certapro.com/limited-warranty/
What is your policy for bad weather conditions? When will you not paint?
CertaPro Painters of East Central Wisconsin closely monitors weather conditions and will make decisions about whether or not to paint based on a variety of factors. In general, we will not paint in the following weather conditions:
Rain or high humidity: Moisture can cause paint to not adhere properly, resulting in a poor finish. Additionally, wet paint can be easily damaged by rain or other weather conditions.
Extreme temperatures: Very hot or very cold temperatures can affect the performance of paint and cause it to dry too quickly or too slowly, resulting in a poor finish.
High winds: Strong winds can cause dust, debris, and other contaminants to stick to wet paint, resulting in an uneven finish.
If bad weather is expected, CertaPro Painters of East Central Wisconsin will work with customers to reschedule the painting project for a time when conditions are more favorable. We understand that weather conditions can be unpredictable, and will communicate with customers throughout the process to ensure that everyone is on the same page and that the project is completed in a timely and efficient manner.
What is your typical preparation process for interior projects? Exterior? Cabinetry?
CertaPro Painters of East Central Wisconsin follows a comprehensive preparation process for all of our painting projects, whether it’s an interior or exterior project or painting cabinetry. The specific steps of the preparation process can vary depending on the project’s needs and the condition of the surfaces being painted, but generally include the following:
Interior Painting Projects:
- Covering objects in the painting area and covering them with plastic drop cloths
-Removing switch plates, outlet covers, and other fixtures from walls
-Filling small holes and cracks with spackle or equivalent filler
-Applying painter’s tape as needed to protect baseboards, window frames, and other areas that will not be painted
-Priming the surfaces to be painted when necessary to ensure adhesion and even coverage
-Applying the finish coats of paint using professional-grade tools and techniques
Exterior Painting Projects:
-Power or hand washing the surfaces to be painted to remove dirt, debris, and other contaminants
-Scraping any loose or peeling paint
-Filling any cracks or holes in the surfaces with appropriate materials
-Caulking any gaps or joints to prevent water infiltration and improve energy efficiency, where previous caulk has failed
-Applying primer to ensure proper adhesion of the topcoat when necessary
-Applying the finish coats of paint or stain using professional-grade tools and techniques
Cabinetry Painting Projects:
-Removing cabinet doors, drawers, and hardware
-Cleaning and sanding the surfaces to be painted to ensure a smooth and even finish
-Filling any holes or cracks in the surfaces and smoothing them out
-Applying painter’s tape to protect any areas that will not be painted
-Applying a deglosser to ensure proper adhesion of the paint
-Priming the surfaces to be painted prior to the finish coats to ensure adhesion and even coverage
How will my project be managed?
Most of our paint crews consist of 2 or more painters including a Job Site Supervisor (JSS). The JSS will be onsite during your entire project and will communicate updates with you daily, be able to answer questions, and make sure we are fulfilling all promises made in the contract. If you have any questions during your project, please contact any member of our team.
What if I wish to add on additional work that was not originally included?
If you decide to add on any additional work, please let your Job Site Supervisor or your Sales consultant know, and we will get you a price for the additional work as soon as possible. You will be asked to sign off on the “change order” by the Job Site Supervisor. The JSS will send this to your sales associate to update the proposal.