Isela PalmaOffice Manager

Phone: 713-824-5166

My name is Isela, I am originally from Mexico, and moved to Austin 28 years ago. I lived in Austin, TX until two years ago when I moved to Houston, TX. My favorite hobbies are hiking, traveling, taking pics of beautiful landscapes, playing sand volleyball, reading, and walking with my beautiful dogs (Cookie and Nova). Cookie is a Galmation (White Golden Retriever mixed with a Dalmatian) and Nova is a Catahoula mixed with a Great Pyrenees. Additionally, I love being the caring, fun grandmother to my three grandchildren: Azalea, Ayla, and Luca.

Before CertaPro Painters, I worked in several industries (hospitals, real estate agencies, and as a franchise owner) in operational and general manager roles. I take pride in what I do and give my best every step of the way which is why I have always been able to have great reviews from the various stakeholders I’ve worked with. I’ve always loved roles with a planning, logistical, operational, customer service, and administrative focus. It is a joy to help others acquire the services they need in a timely fashion and with excellence. Being a great operation manager means being a good leader. It’s all about supporting those around you, guiding them to success, and working as a team.  

My extensive background in professional services as a franchise owner brings a unique set of skills to deliver the quality painting service clients expect and deserve. With over 20 years of experience building client relationships, providing exceptional service, and achieving high levels of client satisfaction, I am genuinely excited to serve my community with CertaPro Painters, a company that works to provide an extraordinary painting experience while you do life. We put our hearts into everything we do. Some say it’s because we’re obsessed with what we do, but we like to think it’s because we’re passionate about making your venue look its best!