Meet Another Happy Customer – Diane

My name is Diane and I grew up in Doylestown, Pennsylvania. So we had a house in the area. I needed to have it painted. The paint was starting to peel. It was spring. We had been in the house for quite some time and it was just time for a paint job. First thing was that I needed to have a relationship with the person. I needed to feel like they cared about my project. They were engaging in the project and also that they would be accountable for the work that was being done. So I called in a number of painters to interview for the job of painting it, and CertaPro being one of them.

Immediately I felt like there was a connection and a bonding when I met the Certipro representative. The guarantee to come back if there was a problem was another big thing for me. And what impressed me about that project after it was done was that the next year on the one side of the house the paint peeled. And before I even got to say, hey, the paint’s peeling, they came back and had already corrected the paint. To me, that was like, wow. Someone who’s either running a business or my personal life, if I can hand the ball off and know it’s getting taken care of, that’s huge.

What’s memorable is that they would come in and do the job and no questions asked if there was a problem, they’d come back and take care of it. What they say they’re gonna do, they do. And that’s huge in business. Even when you call on the telephone, the people are very friendly on the phone. They call you back when you ask to be called back if you’re checking on a bill or checking on a question. It’s a joy to work with them. I felt confident that they would be accountable for the work that they were doing. CertaPro Painters walks their talk. They say they’re gonna do something, it gets done.