Terrance (Rod) Rodney WilliamsJob Site Supervisor and Painter
Meet Rod – An Empty Nester with a Full Heart
Rod is a Calgary native. He has lived and worked in the community for over 50 years. Rod has always loved working with people. He worked at an airport for 22 years, and this job was perfect for Rob because he loved working with the public and meeting new people every day. But after raising Two kids and sending his son off to college, Rod realized he was an empty nester looking for more to do. He and his wife decided to make a change and moved to South Calgary. They couldn’t be happier and say they will never leave their new favorite southern community.
Job Description: Create Positive Experiences
Rod was looking for a new adventure, a new career path. He says he interviewed at CertaPro Painters® of South Calgary and after speaking with Mardi he immediately knew this was the right place for him.
If you ask CertaPro to describe Rod’s position, they will tell you that his role is to lead the painting team. If you ask Rod, he will tell you that his role is to create a positive experience for the customer and leave them with a smile on their face.
“The smile of a customer is foremost. By helping people who use our service make their home projects come to life is very satisfying.”
Homemade Cookies – The Sign of a Job Well Done
Rod strives to create a professional relationship between himself and the customer. He works to always be warm, friendly, and reassuring through every step of the project. His charismatic personality has charmed many customers, to the point that one customer even presented him with fresh baked, homemade cookies. If that isn’t a sign of a satisfied customer, we don’t know what is.
“Happy customers make me happy, yes. I know it’s corny but it creates a true sense of accomplishment. The fact that you are helping people by making their home or business better is a wonderful feeling.”
Cookies aren’t the only reward the South Calgary team has received. Due to the hard work of employees like Rod, the South Calgary team won the 2019 Franchise of the Year Award.
Weekday Warrior, Weekend Cheerleader
Rod spends his weekends with family and friends, cheering on his favorite sports teams, and cheering on his favorite cheerleader – his granddaughter. He is a fan of the Dallas Cowboys, the Calgary Flames, and the Calgary Stampeders. He enjoys watching football and playing golf, but his true joy comes from helping his granddaughter with her cheerleading.
Fun Fact: Rod’s favorite color is white, but he says that he will paint the walls of his house whatever color his wife wants. Happy wife, happy life.