Frequently Asked Questions
Questions From Our Customers, Answers From Our Team
Frequently Asked Questions and Answers
We will always try to answer your questions honestly and simply.
At CertaPro Painters, we want to help you make an informed decision when it comes to choosing someone to work on your most valuable investment.
We don’t hide behind jargon or try to confuse you. We hope that the information on this page will answer many of your questions. If not, please call us anytime at 704-766-2780.
Pricing Questions
Q: What will it cost to have my house painted?
A: Reach out to us today for a free, no-obligation quote. We don’t provide generic price estimates based on square footage or rough guesses. Instead, we take the time to assess the specific details of each project, take accurate measurements, and determine an exact cost. Our pricing is firm because we believe in providing precise quotes rather than estimates based on assumptions.
Q: I have three different quotes from different painters, but the prices vary so much that I don’t know what to make of them. How can I compare them?
A: Getting multiple bids is a great first step, but now it’s important to dig into the details. Does the quote include materials? What type of paint or stain will be used? Does the painter have both general liability and worker’s compensation insurance? Can they provide references and examples of past work? Is there a written warranty? What qualifies as an additional charge or a change order? How long has the company been working in the area? These factors can significantly impact the cost of a project. Be sure you’re comparing apples to apples and getting what you pay for.
Q: Will I spend less if I purchase the paint and materials myself?
A: Probably not. In most cases, we receive better discounts on materials than even the employees of major paint brands. If you want the best quality products at the lowest possible cost, allow us to source them for you. However, if you have a set budget in mind, we’re happy to discuss paint and stain options that best fit your needs. We don’t take a one-size-fits-all approach—each project is unique, and different materials may be required for different situations.
Q: Do I need to put down a deposit for my painting project?
A: For most residential jobs, we don’t require any upfront payment unless it’s a large-scale project. In those cases, we may issue periodic invoices as the work progresses. For smaller jobs, we simply request payment once the work is completed.
Paint Questions
Q: Should I use oil-based or latex paint?
A: The choice depends on the specific job, as each project has unique requirements. We have extensive knowledge and experience in selecting and applying the right products. Additionally, in Spring 2020, Colorado introduced new VOC regulations that led to the discontinuation of some oil-based paints. While some alternatives comply with these new regulations, others are no longer available. We stay informed on these changes and can guide you toward the best options for your project.
Q: Is there a difference between hand-brushed and spray-applied paint?
A: Both methods can work well, provided the paint is applied at the correct thickness (square feet per gallon). Spraying typically results in a smoother finish, and when surfaces are properly prepped, sprayed paint adheres just as well as brushed paint. In certain cases, some surfaces should be back-brushed or back-rolled after spraying. We discuss these considerations with you during the estimate process.
Q: Will oil-based paints eventually be phased out?
A: To some extent, yes—this is already happening. Federal regulations on VOC emissions are influencing the availability of oil-based products. In Colorado, new state-level regulations were introduced in Spring 2020, leading to changes in the composition of many oil-based paints. Moving forward, these products will contain more solids and less solvent, affecting their application and drying process. Waterborne alternatives are being developed to mimic the durability of oil-based paints while offering benefits such as non-yellowing properties, easier cleanup, and reduced odor.
Q: What does VOC stand for?
A: VOC stands for “volatile organic compound.” Common examples include paint thinner, mineral spirits, acetone, alcohol, and gasoline. VOCs can be harmful to both human health and the environment. Most paints contain some level of VOCs, and because they evaporate into the air during the drying process, they contribute to smog formation. To address this, the EPA has implemented regulations to limit VOC levels in paints.
Q: Are higher-priced paints actually better?
A: Generally, yes, but the right choice depends on the project’s needs, condition, and budget. Higher-quality paints often contain superior resins and pigments, leading to better durability and coverage. However, not all premium paints are suitable for every project. For example, Sherwin-Williams Duration is a top-tier product, but because it forms a very tight film, it’s not ideal for homes with multiple layers of older paint, as it could cause peeling. Additionally, breathability varies between coatings, which might not be suitable for every surface. Our expertise ensures that the correct paint is selected and professionally applied for long-lasting results. If you want to save money, investing in the right product from the start is key. Keep in mind that the most expensive option at one brand doesn’t necessarily equate to the most expensive option at another.
Questions About Painters
Q: If a painter’s worker gets injured on my property, who is responsible for covering their medical costs?
A: Any contractor working on your property—whether a painter, builder, or tradesperson—is legally required to carry worker’s compensation insurance. If they have proper coverage, their policy will take care of the injury. However, if they don’t have insurance or have let their policy lapse, you could be held financially responsible for any injuries or disabilities that occur on your property.
Q: A contractor told me he doesn’t carry worker’s compensation insurance because he only has one employee. Is that legal?
A: There are situations where this may be true, but that doesn’t necessarily mean you’re protected. If a contractor lacks worker’s compensation insurance, you could be liable for any injuries that occur during the project. The best way to protect yourself is by hiring only fully insured professionals.
Q: A contractor assured me that if an accident happens, my homeowner’s insurance will cover it. Is this accurate?
A: Absolutely not. Most homeowner’s insurance policies specifically exclude coverage for workplace injuries occurring on the property. If an injury happens and your policy does provide coverage, you’ll likely face increased premiums as a result. Always check with your insurance provider for clarification, but the best course of action is to ensure any contractor you hire carries their own insurance.
Q: How can I verify that a contractor has worker’s compensation insurance?
A: Always ask for an insurance certificate and check both the issue date and policy expiration date. For added assurance, you can contact the insurance provider directly before work begins to confirm the policy is still active.
Q: Does your company carry worker’s compensation and general liability insurance?
A: Yes! We maintain both worker’s compensation and general liability insurance. Upon request, we’re happy to provide certificates of insurance listing you as the certificate holder.
Misc. Questions
Q: Does all of the existing paint on my home need to be removed before repainting?
A: Not entirely. Only loose, peeling, or flaking paint needs to be removed before applying a new coat. Any bare surfaces left after this prep work will be primed before the fresh paint is applied.
Q: Does my whole house need a primer before painting?
A: Typically, no. A complete priming job is rarely necessary. After power washing and scraping, only areas with bare surfaces require priming. In cases where the existing paint is in poor condition, large sections of the home may need priming, but most projects only require spot-priming in specific areas.
Q: How long does it take for fresh paint to dry?
A: Most latex paints dry to the touch within 30 to 120 minutes, but they can take up to 30 days to fully cure. During this time, it’s important to periodically open and close newly painted doors and windows to prevent sticking. Additionally, if you have sprinklers, make sure they aren’t spraying directly onto the freshly painted surfaces.
