Residential Sales Associate
We are currently looking to add a Residential Sales Associate to our team.
Job Description: As a Residential Sales Associate, your responsibilities include, but are not limited to:
We are currently looking to add a Residential Sales Associate to our team.
Job Description: As a Residential Sales Associate, your responsibilities include, but are not limited to:
Sales & Estimating
•Become an expert on the CertaPro 10+1 Selling Competency Model
•Become an expert on the Certainty Service System
•Become an expert using CertaNotes estimating software
•Follow up on assigned sales leads, and schedule estimate appointments
•Conduct set up calls prior to each estimate
•Perform 20-25+ estimates a week, on average during peak season, and likely slightly less during late fall and winter months
•Deliver accurate and detailed proposal, including the Certainty Pledge on all scheduled estimates
•Schedule “thank you” email or letter within 24 hours after each estimate
•Follow up with customers after each estimate until job is “landed”, or you receive confirmation that the lead is “dead” and done by someone else
•Secure signed proposals on all landed jobs, and communicated “landed” status to Office Associate
Customer Service & Crew Support
•Upon landing the job, clearly communicate to the customer the process going forward and introduce them to the individuals who will be taking care of them throughout the remainder of the project
•Communicate the scheduling preferences (or commitments) and needs of customer to the Office Associate
•Assist in securing completed Customer Color Confirmation sheet
•Ensure all landed jobs are “handed off” to the JSS or sub-contractor and that the proposal and Certainty Pledge are thoroughly reviewed
•Be available to assist JSS in handling questions or concerns with jobs once they have begun, and assist in handling customer complaints or concerns as needed.
•Be available to assist customer with any questions or concerns as the job is being produced (most should be handled by JSS and OA, but this adds an extra personal touch to their overall experience)
•Contact all customers upon completion of the job to ensure that their expectations were met, and when possible do this in person
Marketing & Lead Generation
•Actively solicit WOM leads from your network
•Actively pursue and schedule PC and PP leads
•Coordinate, schedule and work local home shows, or festivals promoting CertaPro Painters and soliciting leads
•Participate in local networking group(s) promoting CertaPro Painters and soliciting leads
•Develop and execute grass roots marketing programs in your territory, including placement of signs, door hangers and other marketing materials
•Developing and manage a cold calling program
Administrative & Other
•Track & report sales performance against targets and standards
•Attend and prepare for weekly GS&R meetings with your supervisor
•Attend weekly hand-off or production meetings as required
•Attend staff meetings and events as needed & scheduled
•Maintain accurate and up-to-date calendar for estimate scheduling
•Take care of cleaning and maintenance of company car
•Organize and coordinate re-order of sales and marketing materials
•Coordinate set up, training and support of sales related computers, programs and accounts
Performance Metrics
•Deliver annual sales target, as determined by your supervisor
•Maintain a closure rate (S/R) of greater than 50%
•Keep slippage to less than 10%
•Maintain a GM rate of greater than 45%
•Deliver a minimum of 10% of leads through networking, personal referrals, home shows, door hanging, cold calling
•Deliver NPS greater than 70%
The position of Residential Associate is being offered as a full-time, salaried position with a compensation range of $60 to $100K. The position offers a competitive base salary, plus commission and bonus potential. This position also offers company car, paid time off, paid holidays and company medical, dental, vision and life insurance benefits.
Each CertaPro Painters® business is independently owned and operated.
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