What we're looking for

Essential ​Functions
● Build​ ​and​ ​maintain​ ​strong​ ​relationships​ ​based​ ​on​ ​trust​ ​and​ ​mutual​ ​respect​ ​with​ ​potential​ ​and existing​ ​customers​ ​within​ ​your​ ​department​ ​and​ ​community.
● Possess​ ​strong​ ​knowledge​ ​of​ ​products​ ​and​ ​services​ ​to​ ​identify​ ​customer​ ​needs​ ​in​ ​an​ ​effort​ ​to​ ​sell and​ ​upsell​ ​to​ ​new​ ​and​ ​existing​ ​customers.
● Apply​ ​a​ ​positive​ ​customer​ ​service​ ​attitude​ ​in​ ​interactions​ ​with​ ​all​ ​customers.​ ​Be​ ​able​ ​to​ ​establish​ ​a positive​ ​rapport.
● Achieve​ ​or​ ​excel​ ​defined​ ​sales​ ​goals​ ​(weekly,​ ​monthly,​ ​yearly,​ ​etc.)
● Accurately​ ​set​ ​up​ ​accounts​ ​for​ ​new​ ​customers,​ ​prepare​ ​work​ ​orders​ ​for​ ​installs,​ ​repairs,​ ​and​ ​other customer​ ​transactions.
● Follow​ ​up​ ​with​ ​customers​ ​in​ ​a​ ​timely​ ​manner​ ​if​ ​necessary.
● Be​ ​patient​ ​and​ ​understanding​ ​in​ ​all​ ​customer​ ​interactions.
● Clearly​ ​explain​ ​and​ ​demonstrate​ ​equipment​ ​connectivity​ ​and​ ​functionality.
● Travel​ ​to​ ​and​ ​support​ ​other​ ​Customer​ ​Service​ ​Centers​ ​and​ ​door-to-door​ ​areas​ ​as​ ​necessary.
● Be​ ​influential
● Communicate​ ​effectively​ ​and​ ​professionally​ ​in​ ​all​ ​forms​ ​of​ ​communication​ ​with​ ​internal​ ​and external​ ​customers.
● Maintain​ ​regular​ ​attendance​ ​as​ ​required​ ​by​ ​your​ ​position. Additional​ ​Functions​ ​and​ ​Responsibilities
● Function​ ​as​ ​an​ ​effective​ ​team​ ​member​ ​to​ ​support​ ​customer​ ​experience​ ​while​ ​supporting​ ​the efforts​ ​and​ ​concepts​ ​of​ ​other​ ​departments.
● Apply​ ​personal​ ​ethics,​ ​honesty,​ ​initiative,​ ​flexibility,​ ​responsibility​ ​and​ ​confidentiality​ ​in​ ​all​ ​areas​ ​of responsibility.
● Possess​ ​an​ ​enthusiastic,​ ​energetic,​ ​self-motivated,​ ​and​ ​detail-oriented​ ​approach​ ​towards​ ​work and​ ​all​ ​work​ ​projects.
● Possess​ ​strong​ ​problem​ ​solving​ ​and decision-making skills​ ​while​ ​using​ ​good​ ​judgment.
● Multi-task​ ​and​ ​change​ ​from​ ​one​ ​task​ ​to​ ​another​ ​without​ ​loss​ ​of​ ​efficiency​ ​or​ ​composure.
● Maintain​ ​a​ ​positive​ ​work​ ​atmosphere​ ​by​ ​acting​ ​and​ ​communicating​ ​in​ ​a​ ​manner​ ​so​ ​that​ ​you​ ​get along​ ​with​ ​customers,​ ​clients,​ ​co-workers​ ​and​ ​management.
● Identify​ ​opportunities​ ​for​ ​improvement​ ​while​ ​creating​ ​and​ ​implementing​ ​viable​ ​solutions.
● Perform​ ​other​ ​duties​ ​as​ ​assigned. Experience​ ​and​ ​Education
● High​ ​school​ ​diploma​ ​or​ ​GED​ ​required.​ ​Some​ ​college​ ​preferred.
● Previous​ ​customer​ ​service​ ​experience​ ​in​ ​a​ ​retail​ ​environment​ ​preferred.
● Possess​ ​knowledge​ ​of​ ​Microsoft​ ​Office​ ​Suite​ ​and​ ​the​ ​Internet. Work​ ​Environment​ ​and​ ​Physical​ ​Demands
● The​ ​employee​ ​is​ ​occasionally​ ​required​ ​to​ ​reach​ ​with​ ​hands​ ​and​ ​arms,​ ​stoop,​ ​kneel,​ ​or​ ​crouch. The​ ​employee​ ​must​ ​occasionally​ ​lift​ ​and/or​ ​carry​ ​loads​ ​of​ ​up​ ​to​ ​50​ ​lbs.
● In-person​ ​visits​ ​to​ ​a​ ​customer’s​ ​home​ ​are​ ​normal​ ​in​ ​the​ ​performance​ ​of​ ​this​ ​job.​ ​Specific​ ​abilities required​ ​include​ ​accessing​ ​a​ ​customer's​ ​home​ ​by​ ​stairs​ ​or​ ​elevator,​ ​operating​ ​doors​ ​or​ ​other entrances,​ ​navigating​ ​hallways​ ​and​ ​buildings,​ ​etc.,​ ​and​ ​adapting​ ​successfully​ ​to​ ​a​ ​constantly changing​ ​environment.