FREQUENTLY ASKED QUESTIONS

Answered by CertaPro Painters® of Bartlett

Ready to make a change?

Schedule an Estimate

Frequently Asked Questions

About Our Services

What types of painting services do you offer?

We provide full-service residential painting for both interiors and exteriors, including walls, ceilings, trim, doors, and cabinetry. We also handle light carpentry, drywall repair, and pressure washing when part of a painting project.

Do you use high-quality paint?

Yes. We primarily use Sherwin-Williams premium coatings such as Duration, SuperPaint, and Emerald. Products are matched to your surface, budget, and warranty goals.

Can I choose any color I want?

Absolutely. We can match any manufacturer’s color or create custom blends. Our color consultation service helps narrow choices based on lighting, architecture, and neighborhood trends.

Preparation & Process

How do you prepare surfaces before painting?

Preparation depends on the surface but generally includes cleaning, scraping loose paint, sanding glossy areas, caulking gaps, and priming where needed. We protect your landscaping, furniture, and floors before any work begins.

How long will my project take?

Most residential interiors take 2–4 days, and exteriors take 4–7 days, depending on size, condition, and weather. Your estimator will provide a detailed schedule before we start.

Do I need to be home during the work?

No. Many clients provide garage codes or lockbox access. We maintain clear communication and daily updates whether you’re home or away.

Payment & Financing

What forms of payment do you accept?

We accept checks, credit cards, and electronic payments. A deposit is typically collected at booking, with the balance due at completion and your satisfaction.

Do you offer financing?

Yes. We partner with Acorn Finance and Regions Home Improvement Financing to provide 6- and 12-month financing options. Approval is quick and online, and payments can be tailored to fit your budget.

Warranty & Quality

Is my paint job guaranteed?

Yes. We offer written warranties on both materials and workmanship—typically 2 years for exteriors and 1 year for interiors, depending on the project and coating system used.

What if I notice a problem after the job is complete?

Contact us directly. We stand behind our work and schedule warranty inspections promptly to address touch-ups or product concerns.

Scheduling & Weather

How far in advance should I schedule my painting project?

Spring and fall fill up quickly. For best availability, book 4–6 weeks ahead of your ideal start date.

What happens if the weather doesn’t cooperate?

We monitor forecasts daily. If weather delays an exterior project, we’ll communicate immediately and reschedule as soon as conditions meet manufacturer temperature and humidity requirements.

Additional Details

Do you carry insurance and workers’ compensation?

Yes. CertaPro Painters of Bartlett is fully insured and carries both general liability and workers’ compensation coverage for your protection.

How do I get an estimate?

Call our office or request an estimate online. Estimates are free, detailed, and usually completed within 24–48 hours of your request.

Do you handle commercial work as well?

Yes. In addition to homes, we serve offices, retail spaces, schools, and churches throughout the Memphis area.