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Office Administrator

CertaPro Painters of Arlington has an immediate opening in Falls Church for an organized and forward-thinking Office Administrator to champion all customer experience and administrative duties for our office.

The Office Administrator will be responsible for proactively placing and receiving all inbound and outbound customer service-related calls/email, coordinating project completion providing an Extraordinary Customer Experience, and seamlessly completing the ongoing administrative tasks of the office. Our ideal candidate is a proven multi-tasker with a customer service mindset, exemplary verbal and written communication skills, eye for detail, and excellent priority management skills.

CertaPro Painters is a national painting franchise known for consistently delivering extraordinary experiences to residential and commercial customers since 1992. CertaPro Painters of Arlington has established itself as a premier franchise not only within the Mid-Atlantic region but also within the national franchise system. CertaPro Painters of Arlington has distinguished itself with committed and continuous drive, energy, self-improvement, attention to detail, customer service orientation, self-discipline, calculated growth orientation, and the ability to grow our team with like-minded, best-of-breed employees and colleagues.

What we're looking for

Office Administrator responsibilities include but are not limited to:
Start-to-finish management of customer experience
Inbound and outbound customer service calls/email
Scheduling of appointments
Scheduling of painting projects
Scheduling of office sponsored events
Coordination of project related deliverables such as porta-johns, lifts, paints, dumpsters, etc
Processing payments from clients; follow up on unpaid client invoices
Processing payments to vendors
Job costing of completed projects
Ensuring that painters are providing updates on their projects in a timely manner, escalating any issues to the appropriate person in the company if needed
Assistance with painting crew recruitment
Keeping the office in an organized and clean manner
Maintenance of painting equipment and other supplies
Making of promotional calls
Maintenance of regulatory compliance paperwork (OSHA, EPA)
Marketing assistance as requested

General Job Responsibilities and Required Skills
  • Excellent written and verbal communication skills
  • Experienced with Excel, Word
  • Organized and detail oriented
  • Customer service mindset
  • Active listener
  • Multi-tasker
  • Priority management
  • Problem solving
  • Conflict resolution
  • Ability to navigate software based platforms
  • Team orientation
  • Experience with social media outlets a plus
  • Spanish fluency is a plus
  • High school diploma required
  • College degree is a plus

Compensation: $45K+ (or commensurate with experience)
Benefits: Paid time off, health and dental insurance, 401K match