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Residential Production Associate

It is important that our Production Associate be an energetic, team player committed to the execution of daily and long-term customer service and production objectives of our company. Fostering lasting relationships is at the heart of what we do at CertaPro Painters and is influential in laying the foundation for success in our business.

Our Production Associate position is a challenging, evolving, and rewarding position where you will wear many hats and have the opportunity to influence multiple sectors of our organization.

What we're looking for

Production Associate responsibilities include, but are not limited to:
Diligent customer follow up and follow through
Monitoring and interacting with production staff
Priority Management
Problem Solving
Conflict Resolution
Oversee multiple large and small projects.

Other responsibilities:
Ensures that crews are producing jobs at or above gross margin
Assumes responsibility for priority management
Ensures that the Job Site Supervisor (JSS) is clear on the scope of the job
Ensures that customer needs/expectations are reviewed
Ensures that safety and set up issues are reviewed
Facilitates the resolution of customer complaints in a timely manner
Collects accounts receivable
Performs other duties as assigned

General Job Responsibilities and Required Skills
  • Qualifications
  • Excellent written and verbal communication skills
  • Ability to flourish in a fast paced environment
  • Hard worker and team player
  • Organized and detail oriented
  • Customer service champion
  • Goal Oriented
  • Experience leading teams required, contracting experience preferred
  • College Degree preferred
  • "Can Do" Attitude and Approach to Customer Service
  • High school diploma or GED required
  • Advanced education degree, coursework, or tech school a plus
  • Industry knowledge preferred
  • Previous supervisory/management experience preferred
  • Strong communication and interpersonal skills
  • Exceptional customer service skills
  • Highly organized and self-motivated
  • Quality conscious and detail-oriented
  • Strong computer and internet skills
  • Unrestricted driver's license and clean driving record