Junior System Administrator

Learn more about the Junior System Administrator position with Certa ProPainters, Ltd.

Working as a Junior System Administrator

The Junior System Administrator will be responsible for providing ongoing systems support for corporate and franchise body. The Junior System Administrator will report to the Office 365/Cloud Administrator.

Certa ProPainters, Ltd. is a franchisor of more than 370 independently owned and operated CertaPro Painters® franchised businesses located through the United States and Canada. CertaPro Painters began operations in 1992 and has become the largest residential and commercial painting company in North America.

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  • Provide daily general technical support for corporate office staff
  • Ensure corporate office conference/training rooms and related equipment are properly set-up and operational
  • Install corporate user software
  • Set-up hardware for corporate users
  • Handle password resets for both corporate and franchise users
  • Assign security rights for corporate and franchise users
  • Commission and decommission accounts and equipment
  • Maintain asset inventory of corporate IT equipment
  • Provide support for IT security and related projects
  • Assist Support Team as needed (may require after hours and on-call support)
  • Management of servers/Virtual Machines/Networking and firewalls/routers
  • Document areas supported
  • Provide secondary IT support for franchise resale processes
  • Monitor and help maintain systems when needed
  • Provide live support for office/training events
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • Provide excellence in customer service for all support queries and adhere to all service management principles
  • Complete regular backups and perform data recovery, assist in workstation life cycle rotations, monitor servers, work with other administrators to minimize downtime, and prevent data corruption
  • Some travel required (2-3 trips per year)
  • This position requires daily on-site attendance in Audubon, PA
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Qualifications/Experience Required

  • Two years previous junior system administration preferable
  • BS/BA College degree is preferable
  • Located in Audubon/King of Prussia PA or surrounding area

Knowledge and Skills Required

  • Strong analytical and problem-solving skills required
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Windows Server 2012/2016/2019 and Office 365 management and administration
  • Knowledge of Microsoft Dynamics preferred
  • Possess a knowledge of Active Directory, DNS, DHCP, TCP-IP, server/PC hardware, PowerShell, user and group management, firewall administration and general network/information security
  • Experience with backups and backup software preferably Veeam
  • Directing 3rd party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions
  • Possess a general knowledge of physical and virtualized/cloud environments with emphasis on Hyper-V/Azure

Certa ProPainters, Ltd. is an equal opportunity employer.