James AvilaResidential Sales Associate

Phone: 403-988-9136

Meet James – Experience that Spans the West Coast

James is an American Canadian. Let us explain.

Originally from Los Angeles, California, James attended college in Seattle, where he met his wife, Amanda. In 2010, the couple made the fateful decision to move to Canada, and have now lived in South Calgary for the past eight years. In 2017, James officially became a Canadian citizen, and another birth happened a year later — they welcomed their son into the world.

During this flourishing personal life, James also worked hard to build his resume and propel his career to new heights. The position of Residential Sales Associate at CertaPro Painters<sup>®</sup> of South Calgary was made for James. He has 14 years of sales experience, and has also enjoyed hands-on experience in production for every job he’s taken. He has worked in everything from paints to custom home audio.

When I offer someone an opinion, they can be assured it’s coming from a place of experience and honesty and not just sales.

James believes that a relationship with a customer should be no different than a relationship with a friend, meaning that it should always start with a foundation of respect and honesty. It is not just a job but a potential for a strong and mutually beneficial relationship. He considers it his personal mission to never sacrifice quality of service for a sale.

Why Work at CertaPro?

As the newest exterior consultant, James works to deliver the best possible customer service for windows, decks, fencing, siding, and doors. He choose to work at CertaPro because of their commitment to excellence. If you ask James what he values most about his position, he will tell you that there is nothing better than giving a customer the best possible experience for their home projects and that CertaPro gives him and his team the ability to deliver on the promise of excellence.

Understanding the Customer – Even After You Leave

The most important responsibility of a Residential Sales Associative is to understand the needs of the customer and make sure they receive the best possible services. James believes it is always important to follow up at the end of a project to evaluate a customer’s final thoughts and any ways that the team can improve quality of service and communication.

West Coast Pride and Weekend Hobbies

James is an avid sports fan. He enjoys watching the San Antonio Spurs, cheering on his hometown team the Los Angeles Dodgers, and his college team the Seattle Seahawks. He enjoys spending time with family, playing video games, watching movies, and of course playing in local sports leagues. Feel free to give him a call if you’d like to chat.