{"id":2210,"date":"2021-08-30T15:02:30","date_gmt":"2021-08-30T19:02:30","guid":{"rendered":"https:\/\/certapro.com\/blue-bell\/?post_type=community&#038;p=2210"},"modified":"2024-04-12T10:06:37","modified_gmt":"2024-04-12T14:06:37","slug":"how-we-track-customer-satisfaction","status":"publish","type":"community","link":"https:\/\/certapro.com\/blue-bell\/community\/how-we-track-customer-satisfaction\/","title":{"rendered":"Do we track customer satisfaction? Of course! See how well we&#8217;re serving you."},"content":{"rendered":"<div>Your post job feedback is what gives us a customer satisfaction grade. This is called an &#8220;NPS or Net Promoter Score.&#8221;<\/div>\n<div><\/div>\n<p>Since our NPS comes directly from our clients, we can only improve it by doing a better job. Most large companies use this scale: i.e. Target, Apple and Starbucks and it runs from -100 to 100. Look up your favorite company and see what other customers are rating it!<\/p>\n<p>Our goal is to only see this number go up by giving you the best service possible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your post job feedback is what gives us a customer satisfaction grade. This is called an &#8220;NPS or Net Promoter Score.&#8221; Since our NPS comes directly from our clients, we can only improve it by doing a better job. Most large companies use this scale: i.e. Target, Apple and Starbucks and it runs from -100<a class=\"read-more-link\" href=\"https:\/\/certapro.com\/blue-bell\/community\/how-we-track-customer-satisfaction\/\">Read the full article <em class=\"fa fa-angle-double-right\" aria-hidden=\"true\"><\/em><\/a><\/p>\n","protected":false},"author":10,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","categories":[20],"tags":[],"class_list":["post-2210","community","type-community","status-publish","format-standard","hentry","category-community"],"acf":[],"_links":{"self":[{"href":"https:\/\/certapro.com\/blue-bell\/wp-json\/wp\/v2\/community\/2210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/certapro.com\/blue-bell\/wp-json\/wp\/v2\/community"}],"about":[{"href":"https:\/\/certapro.com\/blue-bell\/wp-json\/wp\/v2\/types\/community"}],"author":[{"embeddable":true,"href":"https:\/\/certapro.com\/blue-bell\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/certapro.com\/blue-bell\/wp-json\/wp\/v2\/comments?post=2210"}],"version-history":[{"count":0,"href":"https:\/\/certapro.com\/blue-bell\/wp-json\/wp\/v2\/community\/2210\/revisions"}],"wp:attachment":[{"href":"https:\/\/certapro.com\/blue-bell\/wp-json\/wp\/v2\/media?parent=2210"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/certapro.com\/blue-bell\/wp-json\/wp\/v2\/categories?post=2210"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/certapro.com\/blue-bell\/wp-json\/wp\/v2\/tags?post=2210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}